PAYMENTS
Payments can be made by either PayPal, Etsy's Direct Checkout or by applying Etsy's gift cards.

CANCELLATIONS
If you change your mind and wish to cancel your order/exchange an item then please contact us as soon as possible after purchasing, ideally within 6 hours of purchasing. Cancellations/exchanges are accepted as long as the order has not yet been shipped - you will receive a dispatch e-mail notifying you when it has done so.

PROCESSING TIMES
All items are shipped from the UK within 1-5 business days. Larger orders of 4 or more items may require an extra day.

UK SHIPPING
Items sent to the UK will be automatically posted 1st Class, with the exception of cards and prints which are sent 2nd class. This has a delivery aim of 1-2 business days.

INTERNATIONAL SHIPPING
All items posted internationally are sent via Royal Mail's Airmail, where the delivery aim is predicted to be 5-7 working days - although due to these uncertain times, a more accurate current timeframe is approximately 1-3 weeks for delivery once shipped. Please keep in mind that items can be delayed by customs when entering your country so they may sometimes take longer, for this reason Airmail can take a maximum of 25 business days for delivery. Postage can also be slower around certain holidays due to the increase in items being sent. Therefore if possible please order items in plenty of time, to allow them sufficient time to arrive!

TRACKED SHIPPING
The standard shipping methods do not provide a tracking number - if you want tracked shipping, then this must be selected at the checkout.

SHIPPING DELAYS
We are not responsible for any delays by the postage services. If you have not received your order one month after it was shipped, please contact us and let us know.

INCORRECT ADDRESS / CUSTOMS FEES
We will not be held responsible for losses from incorrect/partial addresses being given to us, or if the item is unable to be delivered due to a problem on your end. If an item is undeliverable and returned back to us, and you wish for it to be re-shipped to you, then you will be required to pay a additional postage fee to cover this. If instead you wish to cancel at this stage, you will receive a refund for the items only minus the postage and packaging charges - please note that custom made to order items cannot be cancelled. The buyer is responsible for any customs/import fees which may occur.

Please make sure you look at all photos, read the descriptions carefully and ask any questions before purchasing.

JEWELLERY CARE
- Keep away from water, as this can damage or tarnish the items.
- Keep away from hairspray, perfume or any other chemicals which may damage or corrode the items.
- Store in a clean and dry place, wipe only with a soft cloth.
- Do not sleep with jewellery on.
- Remove rings when washing hands.
- Crystals can be fragile, therefore avoid any sharp knocks.

We aim to make all jewellery with care and therefore will not be held responsible for any items being damaged after 7 days of delivery, as this would be indicative of the care of the items rather than an underlying fault.

Please remember that plated jewellery will tarnish over time, so we advise following our care guidelines to prolong their wear.

VARIATIONS
All our jewellery is created using unique crystals and stones, therefore variations will occur. You must be aware that the piece you receive may be smoother / rougher / clearer / cloudier or have a variation in colour and brightness. Aura quartz may have brighter or plain areas, or there may be texture or small marks / chips on the surface of raw crystals. This is due to the distinct nature of crystals, meaning that each piece produced is completely unique. Small marks may also be present on items, although these are characteristic of the handmade nature.

Any items with these variations or marks are not classed as faulty, as there are characteristic of the materials and making processes.

PREFERENCE?
If you have a preference to the type of crystal you would like, then please feel free to leave a note with your order (eg. I would prefer a smoother crystal) and we will try our best to match you up with the most suitable piece!

We are also happy for you to pick out your own necklace / crystal from those currently have available - just send us a message so we can send you a photo. Although please note we cannot reserve items, so please try to order promptly to ensure that we can give you the piece you would like.

Worldwide returns are not accepted, which is why we offer these methods so that you will be happy with the piece you receive.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION WE COLLECT
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.

WHY WE NEED YOUR INFORMATION AND ITS USES
W rely on a number of legal bases to collect, use, and share your information, including:
•as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
•as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about our customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:
•Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
•Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies.We will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
•Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
•Object. You can object to our processing of some of your information based on our legitimate interests. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT US
For purposes of EU data protection law, we, Kiss The Future, are the data controller of your personal information. If you have any questions or concerns, you may contact us at kissthefuture [!at] outlook.co.ukThis Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION WE COLLECT
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.

WHY WE NEED YOUR INFORMATION AND ITS USES
W rely on a number of legal bases to collect, use, and share your information, including:
•as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
•as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about our customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:
•Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
•Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies.We will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
•Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
•Object. You can object to our processing of some of your information based on our legitimate interests. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT US
For purposes of EU data protection law, we, Kiss The Future, are the data controller of your personal information. If you have any questions or concerns, you may contact us at kissthefuture [!at] outlook.com