MelonberryVintage
Shop policies
Last updated on
May 10, 2022
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Hello and welcome to Melonberry Vintage!
Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
Please make payments via PayPal immediately for your purchase.
Unfortunately, custom orders are not refundable.
With regard to all other items, if unsuitable, they may be returned for a refund within 14 days of dispatch. Items must be returned unused and in their original condition and packaging. Once received, a refund will be processed for the value of the item only. Postage and other related costs cannot be refunded. Return postage is the buyer's responsibility. Returns that are lost in the post will not be refunded so please use a tracked and insured service.
Unfortunately, custom orders are not refundable.
With regard to all other items, if unsuitable, they may be returned for a refund within 14 days of dispatch. Items must be returned unused and in their original condition and packaging. Once received, a refund will be processed for the value of the item only. Postage and other related costs cannot be refunded. Return postage is the buyer's responsibility. Returns that are lost in the post will not be refunded so please use a tracked and insured service.
Shipping
Deliveries within the UK will arrive within 5-7 working days via Royal Mail 1st Class Recorded delivery.
International parcels will be sent via Airmail (untracked) or Airsure (tracked) and should reach you within 10-14 working days.
International customers; please note that you will be responsible for any taxes or duties payable to your country's customs office once your parcel arrives in your destination country. Please be aware of any potential fees. Should you choose to refuse delivery and the item is returned to me, I will process a refund, minus the delivery charge when I receive it. If you need your order quickly, please contact me to discuss, a further delivery charge may be required.
If your order does not arrive within the stated time frame, please contact me so that I am aware of any potential issues and so that I can work with you to come to a suitable resolution.
International parcels will be sent via Airmail (untracked) or Airsure (tracked) and should reach you within 10-14 working days.
International customers; please note that you will be responsible for any taxes or duties payable to your country's customs office once your parcel arrives in your destination country. Please be aware of any potential fees. Should you choose to refuse delivery and the item is returned to me, I will process a refund, minus the delivery charge when I receive it. If you need your order quickly, please contact me to discuss, a further delivery charge may be required.
If your order does not arrive within the stated time frame, please contact me so that I am aware of any potential issues and so that I can work with you to come to a suitable resolution.
Additional policies and FAQs
Custom Orders:
Custom orders are welcome, if you have a project in mind, please contact me to discuss further details. Please note that a non refundable deposit will be payable before I commence work on your item. The deposit will be 25% of the full quoted price.
Custom orders are welcome, if you have a project in mind, please contact me to discuss further details. Please note that a non refundable deposit will be payable before I commence work on your item. The deposit will be 25% of the full quoted price.