I want you to have a wonderful experience at Reino Já Cheguei.
My name is Claudia, I'm a teacher, I'm from Portugal and I am a mother of 2 children: a 10 year old boy and a 7 year old girl.
I have always been a very creative person, and after I wrote my first story book for children, I had to make all of those characters real. I can't stop drawing new ones because they are jumping up and down in my head, begging to be born...
Finally my drawings are coming alive!
What's fantasy and what's reality in my kingdom?
You tell me...
Please read this information carefully before you place your order.
For any doubt please contact me!
Returns & exchanges
Payment
All orders will be shipped within 3 days of cleared payment. Please have payment to us within 3 days after purchase otherwise the sale will be canceled. If this doesn't work for you please let me know so I can work something out.
Taxes:
-- International Buyers are responsible for all customs fees or taxes. Buyers are responsible for knowing and abiding by any import restrictions to their country from Portugal.
Pagamentos para Portugal - poderão ser efectuados por transferência bancária. Para isso basta enviar-me um e-mail (referir qual a peça pretendida depois de a adicionar no Etsy) ou escolher a opção de pagamento - Others.
Shipping
The items are shipped from Portugal, using National Post. All the mail will be registered and it will be sent 1 -5 days after payment is received and cleared.
If you want some delivery insurance you can contact me to arrange other options.
The mail will be sent to Etsy address. If you want to receive it in another address you have to let me know.
The shipping costs are based on the package's weight plus packaging
.shipment by CTT, Portuguese Posts:
http://www.ctt.pt/fectt/wcmservlet/ctt/empresas/correio/envio_internacional/correio_rapido/correioazul.html
Delivery:
. Portugal - 1 business day
. International (please be patient, sometimes there could be some delivery delays like national holidays):
- Europe - 3/4 business days, it depends on your local post office.
- out of Europe - 4/7 working days, it depends on your local post office. Sometimes it can take 7-10 working days due to large traffic correspondence volume or staying at customs for some days.
Shipping delays may occur during festive periods.
Additional policies and FAQs
I'm located in Portugal. Please note that you can be in a different time zone, so it may take some time to get back to your conversation.
I´ll try to put all feedback from the process as quickly as possible.
Thank you for buying my pieces :))
Cláudia