I accept payments through Etsy (direct checkout) using credit/debit cards and Paypal. You do not require to have an Etsy account to make any purchases.

LEAD TIMES
Please understand that must of all ítems are handmade and made to order.
Our current processing time is 3 to 5 days (PRIOR TO SHIPPING). PLEASE PLAN ACCORDINGLY. I appreciate your patience and understanding as I take care of your orders with the most loving attention to detail.

**PLEASE NOTE**

If you need your item before the estimate arrival date, please contact us before your purchase. I will do everything I can to accommodate your order (rush fees may apply).

I offer worldwide shipping.

* Please allow approximately 3-5 business days for production and processing time. I ship via Bulgarian Posts or DHL. Please ask if you would like to upgrade to Express shipping.

!!!IMPORTANT!!!!
Due to the current COVID-19 situation, most of the countries are now under a suspension of service guarantee for delivery speed delays.
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International delivery takes about
* 2 - 4 weeks to Europe,
* 3 - 5 weeks to USA, Canada, Australia
everywhere else may takes more than 5 weeks so keep in mind when you place an order.


EXPRESS International delivery within 4 business days with DHL. Please ask if you would like to upgrade to Express shipping.

!!!IMPORTANT!!!!
It is possible delay of delivery in exceptional circumstances - bad weather conditions, during Holidays, pandemic.

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International Shipping and Customs:
* The buyer is responsible for all unexpected customs charges. Customs charges are not included in your shipping cost.

* Shipping cost is not refundable after the item has been shipped. Please understand that shipping cost is used toward your item’s delivery fee and I do not retain any amount. I ship all items with tracking number for your protection and a guarantee delivery. Once Bulgarian Posts has accepted your item, it is out of our control and becomes Bulgarian Posts responsibility. If by any chance your package is lost, please contact us and I will do our best to help you and find a solution. I want to make sure you are satisfied with your shopping experience at Zlatisto and I will do my very best to make it happen.

The items will be shipped to the address listed given in Etsy - please make sure you wrote it right.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information We Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of personalized gift boxes, for example), if you contact us directly.
Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, we, Paperie Ltd., are the data controllers of your personal information. If you have any questions or concerns, you may contact us at paperie [!at] mail.com.