PayPal is my preferred choice.

If you're purchasing via direct checkout (credit/debit card) I will start making your items once payment is cleared. This can take up to 5 business days depending on your banks policies.

Custom orders (orders that are not in the shop or orders that require a large quantity) a non-refundable deposit fee is required which will be agreed upon. Once the non-refundable deposit is paid I shall start making your creation!

In very rare cases, people are asked to pay a customs tax fee, this fee varies from country to country - this is the buyers responsibility and not mine. There is no custom tax fee to countries within the EU. Please be aware of your own countries policies and thresholds. Below are three of my most popular international order countries thresholds.

AUS: You may be charged a custom tax fee plus a handling fee from your local postal services if the purchase amount is higher than $1000 AUS Dollars. www.customs.gov.au/site/page5549.asp the link will have more information for you.

CAN: You may be charged a custom tax fee plus a handling fee from your local postal services if the purchase amount is higher than $20 CAN Dollars.

USA: You may be charged a custom tax fee plus handling fee from your local postal services if the purchase amount is higher than $200 US Dollars.

If you need to make an cancellation, please click on this link: extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf Please note, that if you cancel the order when the item is on its way to you, you must send the item back in the original condition.

Postage in the NL is €1 with a 25c charge per added item. Items will arrive approx 2-5 working days from dispatch. Items bought after 4.30pm on a Friday (GMT) will be dispatched on the next working day.

There is no postal service on Sunday's & Monday's in the Netherlands.

International shipping: €3.00 - €18.00 depending on where. Items will arrive approx 7 - 24 working days. Delays may occur due to customs. In very rare cases, people are asked to pay a customs tax fee, this fee varies from country to country - this is the buyers responsibility and not mine. There is no custom tax fee to countries within the EU.

Unfortunately the Dutch postage system is very expensive on some of my bangles as they come under the small parcel rate. I understand this is very expensive so I combine shipping for more than one item and will refund the difference if the cost is less. (Either way it will always be cheaper than collecting the item yourself! :))

I don't make a profit from the postage cost. The cost covers, postage, gift wrap, protective wrap and packaging. I try to be as environmentally friendly as possible by re-using packaging.

I use Netherlands domestic and air mail, first class and first class international priority. Tracking is possible at a higher charge.

Some of my items are made to order. Depending on the size, please allow up to 3 - 14 working days for the items to be made and dispatched.

If you would like to ask me a question or query about a request or custom order, please feel free to contact me.

Care Instructions:

Please take care of your wood jewellery! Depending on wear, gently polish your jewellery with a clear organic beeswax every 6-9 months to keep it's luster. Occasionally you may need to gently clean any stone items, using soapy warm water. Please do not ever submerge the jewellery.

If you're buying any of my stud/post earrings, the butterfly backs in time will loosen. This is easily fixed by gently squeezing the loops together on the butterfly back to re-tighten. A lot of people throw away perfectly good earrings because they do not know how to re-tighten their stud/post earrings!

If you're buying any of my sterling silver, silver plate or gold plate items, do take care of them! Silver tarnishes naturally over time and can be easily cleaned to bring the shine back by simply wiping it with a warm soapy cloth or with a gentle metal cleaner. Please do not submerge the items into water.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information on Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Katie Joy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at uniquely_you [!at] live.co.uk