WeBerber

WeBerber Etsy Shop Policies
1) Processing Time

Ready-to-ship rugs

Processing time: 1–3 business days (packing + dispatch).

Made-to-order & custom size rugs

Production time: 6 to 9 weeks (depends on size, design complexity, and workshop queue).

Shipping time is in addition to production time.

We’ll confirm your estimated completion window after purchase and keep you updated.

2) Shipping

We ship internationally. Most orders include tracking (and signature on higher-value shipments when available).

Delivery times shown by carriers are estimates and can be affected by customs, weather, peak season, and local delays.

Address accuracy: Please double-check your shipping address at checkout. If a parcel is returned due to an incorrect/insufficient address, the buyer covers reshipping costs.

3) Customs, Duties & Taxes

Buyers are responsible for any import duties, customs fees, VAT, or local taxes applied by their country.

These charges are outside our control and are not included in the item price or shipping cost.

4) Handmade Variation Policy

All WeBerber rugs are handmade. This means your rug will follow the same design, technique, and overall look shown in the listing, but it may not be 100% identical to the photos.

Normal handmade characteristics can include:

slight variations in pattern placement and symmetry,

natural differences in wool texture/pile,

small weaving “signatures” from the artisan.

These natural variations are not considered defects.

Size tolerance (handmade):

Minor size variations can happen (typically a few centimeters).

5) Color Accuracy, Lighting & “Color Mismatch”

We photograph rugs in different lighting setups (natural daylight and indoor light) to show the rug as honestly as possible.

Please note:

Screens vary: Colors may look different depending on your phone/computer screen, brightness, and display settings.

Lighting changes perception: The same rug can appear warmer/cooler or lighter/darker under different bulbs and daylight conditions.

What we aim to match

We take special care to represent the primary colors accurately (the main color families you see first).

What can vary

Hues/tones within those primary colors can shift from one lighting condition to another (for example, a red may look slightly more orange in warm indoor light or deeper in daylight).

Color mismatch returns

We do not accept returns only for minor hue/lighting differences when the rug’s primary color family matches the listing.

If you’re very sensitive to color matching:

Message us before ordering and we can share extra photos/video in daylight and indoor light.

6) Returns & Exchanges

We want you to love your rug. If there’s an issue, message us and we’ll help.

Eligible returns (ready-to-ship items)

Contact us within 14 days of delivery to request a return.

Return item must be unused, unwashed, and in original condition, safely packed.

Return shipping

Buyer pays return shipping unless the item is damaged or incorrect due to our error.

Exchanges

Exchanges may be possible depending on availability, but because many rugs are one-of-a-kind, returns + repurchase is often the best option.

Non-returnable items (unless damaged/incorrect)

Made-to-order rugs

Custom size orders

Personalized/custom design requests

Items marked final sale/clearance (if stated in the listing)

7) Cancellations

Ready-to-ship items

Cancellations accepted within 12 hours of purchase (before dispatch).

Made-to-order / custom size

Cancellations accepted within 24 hours of purchase (before production begins).

After these windows, we may not be able to cancel because materials/work has started.

8) Damaged Items / Problems With Your Order

If your order arrives damaged or there’s a problem:

Message us within 48 hours of delivery with:

clear photos of the rug,

photos of the packaging,

and a photo of the shipping label.
We’ll offer the best solution available (replacement where possible, partial refund, or return/refund depending on the case).

9) Care Instructions (Quick Guide)

Vacuum regularly (avoid aggressive beater bars if possible).

Spot clean with cold water + mild soap.

For deep cleaning: professional cleaning recommended.

Rotate occasionally for even wear; avoid prolonged direct sunlight.

10) Privacy Policy

We receive order details from Etsy (such as your name, email, shipping address, and order information) to:

fulfill and ship your order,

provide customer support,

comply with legal/tax obligations.

We only share information when necessary (e.g., shipping carriers, Etsy platform services, or legal requirements).
To request access, correction, or deletion of your personal data, contact us through Etsy Messages