🍀 Welcome to our shop.
Dear Customers, Happy visiting & Welcome to VIERNNA shop (VEANNA LLC)!
I am proud to present all reviews are authentic from verified customers
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Please carefully read our policies in this announcement.
Mission "Bringing more alternative natural materials jewelry and accessories to dilute non-recycled plastic usage in mass productions"
Rock Fragile Material: Our products are required to be worn with special care. Even though Jade is a rock formed by minerals that may sound durable, it is not. Its kind of rock has multiple partitions into one-pieces as same as a rock. While a piece of rock can be broken by being thrown at a hard wall, Jade is the same.
Agate material is more fragile than jade. Agate rings are crystal and have little density and weaker than glass.
Understanding the Quality: Our Jade Products are not Grade A, which you can tell from our pricing. Those Grade A Jade would cost from a couple of hundred dollars to million dollars for the clear emperor certified. Products at Viernna are those same type of Jade, but they are not hard to find pieces of Jade. They are from the same mines across Burma, but they are not the high-quality ones. The pricing is reasonable for its quality.
Colors: Natural Products are not manufactured. The seller is not capable of the color mixture having exact colors as they are shown on each listing. The colors of our product photos are approximated as shown because these jade are gemstones formed by nature. Their colors have variations. Requesting the current stock photos is the best resolution, please feel free to contact me.
Customer Service on ready to buy products : I don't just sell, I want my customers to be happy. I normally provide information to my valued customers. Customers will always reach out when they have a specific request or needed help. If I really ran out of particular rings, I don't encourage customers to take risk on unsure sizing. It is your best benefit to know your size before placing an order.
Other Service: Viernna shop provides fixing a chipped jade ring. If you own a piece that has been wearing over time and it has a small chipped that can be carved evenly over the ring, the service fee is as a custom service from $35 and up depends on the job. Some of the damages may not be fixed but, please reach out if you have any questions.
Free shipping: Your package with free shipping will be sent through USPS First Class Mail without insurance of package loss. It is handling by the USPS carrier and It may not be claimed for loss. However, I can take responsibility for arriving damages if the customer messages me right away within 30 minutes of arrival.
If you contacting me later than right away, but within the day of arrival, I will take only partial responsibility depending on circumstances. Because items can be damaged easily, anything later than that, you may not claim damage
Shipping Days - 99.7% of orders are shipped via USPS. Viernna ships your package the next day of purchase except for Sunday. Please review your address when placing your order. (Detail about your address below) Holidays and Sundays may affect the actual shipped date.
Domestic Package: Viernna provides a tracking number for your package. If you live in the U.S., and your package is delayed for more than 2-3 weeks, please contact us as soon as possible.
International Delivery: Your package is insured with damage and loss, but you may not claim the loss earlier than 60 days. International customers (Rather than the U.S.), please note that the package could take 30 to 60 days to deliver to you. In addition to days to process, shipping, and days for customs.
When order
Please make sure, your mailing address is correct.
We won’t be responsible for your incorrect address information once the item was shipped unless it occurred by the shop mistake.
If your package was returned to our shop after delivery attempt(s) for any reason, the package returned will fall under the Return Policy below for a $6.5 fee.
If you would like this item to be in a gift box, please purchase the gift box.
Some of the products come in the gift box, but if you would like the gift box to be wrapped, Please also purchase the wrapping service.
Discount Code
Discount Code and Coupon can not be combined with different transactions.
Items purchased with a discount cannot be returned, but can be exchanged per exchange policy below.
Cancelation Fee
Order placed can be canceled right away if not yet prepared. Only when a label is purchased for the package, the cancelation fee is 15% of the total price. Orders cannot be cancelled if the package was dropped off at post office.
Return Policies are different for Bangles and other items [Sale discount policy is different per discount], according to the rate of USPS carrier service.
Both Domestic and International orders must be requested to return the products within 14 days after you received the items (Delivery Day) and must be returned within 14 days after requested.
The buyer is responsible for the shipping costs for return as well as a $6.5 handling fee plus taxes for the first item returned and additional $0.50 for the next items returned(differ for bangles, and bangle return handling fee is 15%, each for bangle value $65 and up and $9 for bangle value below $65. This policy can be found in Bangle description ). This return fee is per Order number . We won't be issuing a refund on the shipping cost for international orders, but will still issue the $Price of Purchase - Insurance purchased.
Exchange Policy (Except Bangles, which normally can be returned, unless the sale discount term and condition for that policy states as exchange only) [Sale discount policy differs per discount]
The buyer is responsible to ship back and the re-shipping costs of $6.5 as well as $2 exchange handling fees, a total of $8.5 for the first item exchanged and additional $0.50 for the next items exchanged within the same order number, plus taxes. This fee is per order number.
Please give our shop a message state your exchange intention, we will add an exchange option for you to place an exchange order or you can get a redeem code.
Note**Returning costs less than Exchange unless you need a special service from us.
International Customers other than the United States will have $18 reshipping and a $3 fee for holding inventory.
Damage Policy [Sale discount policy differs per discount]
As mentioned in the beginning, most of our products are relatively fragile, they are required special care while wearing.
In the case, that damage happens after a product has been used, the buyer may not claim a refund.
Some of our products are required to be wearing with special care such as thin Jadeite rings and delicate thin bangles. Agate products are absolutely more easily damage. Tapping your hand while wearing a thin jade ring may cause damage. Dropping jade bangle also causes damages.
Ring sizes at VIERNNA: Customers should select the same size as their metal ring. Even though some customers still size 1/4 up esp for those wide bands, the regular band sizes are accurate as your true size.
When it comes to the thick stone ring type, the measurement stick will be read at the bottom edge of the ring our metal ring. The bottom edge is where the ring touches the measurement stick.
However, the inner-diameter tube shape does not leave room for your finger element, the ring will always run small to fit your fingers.
At VIERNNA, we come up with a physic method; a way to fit the ring by running size up to the TOP EDGE.
We use U.S. standard measuring stick to measure the rings, breaking down the measured up to fit sizes below.
- Sizes between 3.1/2 to 10, when measuring the ring size, we mark and read the ring size at the TOP EDGE of the ring, (Please see one of the pictures in the listing)
- From size 10.1/4, it started to get too small. If the top edge is at a point, let's say 10.1/2 we will say it is size 10.1/4. So that we have a little extra room for larger sizes.
Detail Address:
***Our shop has policies that were prepared to prevent obstacles to deliver our products to our customers.
The unsuccessful shipping caused by an unverified address may have additional costs applying to replacement and reshipping or automatically falls into the return policy with a $5 fee.
From past experience, there are many cases those USPS could not deliver due to the small error such as missing detail such as "APT", "St." or"#".
Please note that if the package was returned due to missing address details(undelivered),
it will automatically be subjected to Return Policy with a $5 deduction as our shop policy states that the buyers are responsible for wrong address information, you won’t be eligible for a full refund.
ABOUT
Jade Stones are normally expensive products. They are rare stones found only in certain areas of the globe. Most of them are screened for quality purposes. Those are Emperor Green or Translucent texture are valuable. When a piece is both emperor green, translucent with clean rock lines, its value spikes higher than a diamond.
My shop does not sell that high and rare quality, but I have access to the mine and I bring those that are less in qualities of jade. The top element is they are 100% natural (I am not talking about Agate). Jade at my shop is untreated because I don’t have the equipment to dye jade for fake color. I love to leave them natural.
In carving, we spend about 18-40 minutes for one pre-cut material to go through all steps in the process, so there is later putting in the hour work, adding to the material and tools.
I am able to sell at this price because some of them came in almost finish, we can jot them in the polishing stage. I put the cost down to be able to sell for the customers at this price. It is my pleasure.
Please understand that there is work input here at VIERNNA. Our policies are straightforward and it is at the maximum helping customers and protecting our works.
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We provide you with various choices and altered designs by VIERNNA.
Our Authentic Jade Products are primarily collected from Burma (Myanmar).
They are semi-precious rocks and they cannot be mended.
Our Nephrite jade rings in white or green come from China.
All of our pretty Jade beads are Jadeite grade A.
Our beautiful Bangles are in A, B, or C grades. Please see the descriptions for each piece of bangles.
Message from owner
"I deeply so appreciated to all reviews received, only if I could "Thank you" to all levels of stars I got - Please know that I read every single one of them and only was allowed reply to 1-2 stars. Your happiness is my source of strength."
They are greens. Some are greener and some are less green and others are green less.
Uncontrollable Colors is a means of Natural substances
The beauty of the imperfections.
Clusters to Much differs
Most of our items are round
