CharmingChapters

North Dakota, United States

8.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (3.3k)
12 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (3.3k)
8.8k
sales
12 years
on Etsy
8.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (3.3k)
12 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (3.3k)
8.8k
sales
12 years
on Etsy

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Announcement

Last updated on 16 Dec, 2025
Heather Orne

Contact shop owner

Heather Orne

Reviews

5.0 (3278)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About CharmingChapters

Cute & Colorful Bookish Merch for Readers

Sales 8,790
On Etsy since 2013

Cute & Colorful Bookish Merch for Readers

Cute & Quirky Reading Accessories for Bookworms

Shop members

  • shop-member-photo
    Heather

    Owner, Designer & Creator

    Heather is the main operator for Charming Chapters. You can find her behind the sewing machine creating items, behind the computer creating designs, doing paperwork, and answering messages. She also handles all of our social media accounts.

  • shop-member-photo
    Dan

    Supportive Husband

    Dan is Heather's husband, who helps cut materials, package orders, and give his valuable advice when Heather needs it! You might see him from time to time on Charming Chapter's social media.

  • shop-member-photo
    Luna

    Star Employee

    Luna is the star employee at Charming Chapters! She is always wanting to "help" with orders and various projects in the shop. As a very energetic puppy, she is always ready to get things done!

Shop policies

Last updated on 12 Feb, 2024

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Digital downloads

Instant downloads
Your files will be available to download once payment is confirmed. Here's how.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on 17 Dec, 2025

Frequently asked questions

PROCESSING TIME

Our current processing time is 1-3 days after an order is placed. Please note that this DOES NOT include shipping time. Our shop's goal is to have your package shipped on time, if not early. Our items are handmade and no refunds will be given for items that are shipped within the stated production timeframe.

The estimated delivery time for preorder items is 4-6 weeks. Any other items placed on the same order will be shipped at the same time.

SHIPPING DELIVERY TIMES

Delivery times do NOT include processing! Processing times are listed on each product under the "shipping & returns" section.

SHIPPING DELIVERY TIMES (this is in addition to the processing time)
• 1-3 weeks within the U.S.
• 2-12 weeks International
• Custom Orders -Dates Vary

Tracking information will be provided once your order has been marked as "Shipped".

Please understand that we don't have any additional information about your package besides what shows on the tracking. However if the 14 business days have passed and you feel your package is stuck/lost in transit, please don't hesitate to contact us with your order number and we'll do our best to find a solution.

POSSIBLE SHIPPING DELAYS

Please understand that there can be shipping carrier delays due to volume, bad weather, and situations that are beyond our control.

Please allow for extra shipping times when ordering. Unfortunately, we cannot guarantee dates when shipping orders and make no promises of delivery dates. We are NOT responsible for any delays due to mail carriers and will not issue any refunds due to these delays.

LOST/STOLEN PACKAGE?

When we ship your products, you will receive a tracking number. Once your package is shipped by the delivery company it's the responsibility of them. If you do not receive your package, please send me a message and I'll see what options I have. Unfortunately, I'm unable to replace lost or stolen packages that are marked as delivered in the system.

We will not offer refunds due to packages that were marked as delivered but were lost/stolen. To file a claim for a lost/stolen package that was marked as delivered you will need to contact your local shipping agency that the order was shipped with and file a stolen package claim with your local law enforcement.

NEED TO CHANGE YOUR ADDRESS?

If for whatever reasons you need to change your delivery address. Please contact us ASAP the faster the better. Any changes to shipping address must be send to us via message AS SOON AS POSSIBLE! Just send us a quick message indicating you need to change the address and include the new address on the message. We will confirm with you the new address via message.

OOPS! I'VE MAILED MY PACKAGE TO THE WRONG ADDRESS! CAN YOU SEND A REPLACEMENT?

I'm terrible sorry but, as a business owner, there is no way for me to verify this claim. It is your responsibility as the buyer to make sure your address entered into the Etsy system is correct and, if a mistake has been made, to notify me within 1 hour of placing your order so I can change it on the shipping label. Unfortunately, I'm unable to replace packages that have been delivered to a wrong address provided by the buyer. If by any chance the package gets sent back to me I will reach out to you.

PRODUCT DESCRIPTION AGREEMENT

Reading a product description and size it’s very important when making online purchases.

Customer/buyer is responsible for reading the full product description before buying. When you buy our products you agree to the products description, including design, size, and care instructions. We will not replace items due to buyers remorse/lack of reading the description.

Seller details