DetailItDesign

Privacy Policy

This Privacy Policy describes how Detail It Design collects, uses, and shares information when you purchase an item from Detail It Design, contact Detail It Design, or otherwise use Detail It Design services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that Detail It Design does not own or control, including Etsy. You can refer to Etsy’s Privacy Policy for more information about how Etsy handles your personal information.

1. Information I collect
To fulfil your order, you must provide certain information, which you authorise Etsy to provide to me. This may include:
• your name
• email address
• postal address
• phone number, where required for delivery
• payment status and order details
• product details, customisation details, or other information you provide when placing an order or contacting me
I do not receive or store your full payment card details. Payment processing is handled by Etsy and its payment service providers.

2. Why I need your information and how I use it
I use your information only where I have a legitimate reason to do so, including:
• to fulfil your order
• to package and ship your order
• to communicate with you about your order
• to provide customer support
• to resolve delivery issues, returns, exchanges, or disputes
• to comply with Etsy’s Seller Policy and Terms of Use
• to comply with legal, tax, accounting, customs, or regulatory obligations
• to improve my products, packaging, and customer service
Where applicable, I rely on the following legal bases to collect, use, and share your personal information:
• as needed to provide my services, such as fulfilling your order or responding to your enquiry
• where necessary to comply with a legal obligation, such as tax, customs, import, or accounting requirements
• where necessary for my legitimate business interests, provided those interests are not overridden by your rights or interests
• where you have provided consent, such as if you choose to contact me directly or provide additional information for a custom request
I do not use your personal information for unsolicited marketing. I will only send marketing messages if you have provided clear consent, and you may withdraw that consent at any time.

3. Information sharing and disclosure
Customer information is important to my business, and I share it only for limited reasons and in limited circumstances, including:
Etsy
I share information with Etsy as necessary to provide my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use.
Delivery and postal service providers
I share information with postal carriers, courier services, customs providers, and shipping platforms only to the extent necessary to deliver your order.
Professional and business service providers
I may share limited information with trusted service providers where required for accounting, tax, legal, technical, or business administration purposes.
Legal and regulatory compliance
I may collect, use, retain, and share your information if I reasonably believe it is necessary to respond to legal process, comply with government or regulatory requests, enforce my rights, prevent fraud, resolve disputes, or protect the rights, property, or safety of my customers or others.
Business transfer
If I sell, restructure, or transfer part or all of my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

4. Data retention
I retain your personal information only for as long as necessary to provide my services and as described in this Privacy Policy.
I may also need to retain certain information to comply with legal, tax, accounting, customs, regulatory, dispute resolution, or business record-keeping obligations.
For most order-related records, I generally retain information for up to 5 years, unless a longer period is required for legal, tax, customs, accounting, dispute, or regulatory reasons.

5. Transfers of personal information outside Europe
Detail It Design is based in Australia. If you are located in the European Union, United Kingdom, Switzerland, or another region with data transfer rules, your personal information may be transferred outside your country or region, including to Australia, the United States, or other jurisdictions where Etsy, delivery providers, or service providers operate.
These jurisdictions may have data protection laws that differ from those in your country. Where required, I rely on appropriate legal bases for these transfers, including contractual necessity, legal obligations, legitimate interests, and the safeguards used by Etsy and relevant service providers.

6. Your rights
Depending on where you live, including if you reside in the European Union, United Kingdom, or certain other territories, you may have rights in relation to your personal information.
These may include the right to:
• access the personal information I hold about you
• request correction of inaccurate personal information
• request deletion of your personal information, except where I am required to retain it for legal reasons
• restrict or object to certain uses of your personal information
• withdraw consent where processing is based on consent
• complain to your local data protection authority
If you contact me to access, correct, or delete personal information held by Etsy, I may direct you to contact Etsy directly or Etsy support, as Etsy controls information held through its platform.

7. How to contact me
For the purposes of applicable data protection laws, Detail It Design is the data controller of personal information received from Etsy customers for the purposes of fulfilling orders, providing customer support, and meeting legal obligations.
You can contact me through Etsy messages.
You may also contact me at:
Detail It Design
Email: info@detailit.com.au
Location: Melbourne, Victoria, Australia