TandemRandomShop

Images on listings are usually representative of our products, not the actual item you will receive. Because our items are handmade, there will usually be variation in appearance.

Wood stock naturally has a lot of variation in color and grain (for example, purpleheart can range from a rosy burgundy to a more royal purple). Some might have lighter spots and some might have darker spots (for example, walnut can range from a light chocolate milk color to a deep dark almost black brown). Some might have lots of grain, some less. Color also changes over time as the wood ages, even after finish is applied. If you prefer something specific, contact us about a custom order.

Stock availability varies. We use a variety of domestic and exotic hardwoods. Some are just easier to source than other. Costs for different woods vary widely and that difference is reflected in item pricing.

If you would like any of our products made from a specific wood type that you don’t see listed or if you have specific appearance requests, we’d love to hear your ideas. Contact us to discuss a custom order.

Care cards are included with each item... but if you lose the card, the care instructions can be found in the FAQ on our website tandemrandom.com

We are happy to combine shipping on multiple items, but because there is a lot of variation in sizes and weights it is not something we can easily plan in advance. If you order multiple items at the same time and they end up shipping together for less than expected, we will let you know and refund any excess shipping/postage charges.

We strive to use sustainable shipping materials by using recycled, recyclable, or compostable packaging and/or shipping materials. Please reuse, recycle, or compost shipping materials once you receive your items.

Times listed on Etsy are production times. In addition to the time required to make your order, please allow several days for U.S. shipping/delivery (international delivery could take significantly longer). During busy times orders may take longer to process, we will do our best to communicate any production delays. If you have a specific deadline, contact us before placing your order and we will do our best to accommodate it.

Please contact us if you are interested in placing an order for international delivery outside the U.S. We are happy to ship to you using USPS Priority Mail International but because international shipping rates vary so much, international purchases must be set up as custom orders.