Due to all of our items being printed to order we are unable to offer a refund or exchange.

Etsy supplied delivery estimates are estimates only, not guarantees. We will not be held responsible for items arriving beyond the estimated delivery date or Australia Post delays.

If your item is addressed incorrectly or unclaimed and returned to us we will pass on the Australia Post Return To Sender Fee of $10.65 to you. We will notify you if an item is returned to organise the next steps.

If you select the Express Shipping upgrade please keep in mind that this speeds up delivery time, not processing time. See our store home page for current processing times.

We post from an address outside the Express Post network - this means that Australia Post use the fastest possible transport links but your delivery won't be covered by the Next Day Guarantee. If you require your items urgently please contact us before placing your order to check we have what you need in stock and our estimated dispatch time.

All of our items are printed to order. This can take a little time which is why we provide an estimated processing time.

Processing time includes design printing, personalisation, garment pressing & printing, as well as hand packing your order.
Order delivery occurs After orders are processed with us.

Please see our home page for current processing times.

If you require sooner please send us a message prior to ordering or select the RUSH ORDER option at checkout.

While we endeavor to dispatch on time every time we are unable to guarantee an exact delivery date however tracking numbers are supplied with all dispatched orders.