Shipping

We offer products that are made by hand. The timescale for your chosen item to be knitted is around 2-10 days, depending on the product. Items that are in-stock will be shipped within 2-3 working days. We recommend selecting your size carefully according to our size chart. Since all of our products are handmade, each individual item may be slightly different from the chart.

If you cannot find your size, please contact us at: vera [!at] alexandrova.eu.

Items are shipped from Sofia, Bulgaria, within 2-10 days. All of the orders are gift wrapped.

When your order is placed, we will send you a preliminary confirmation. Once your package is shipped, we will send you an e-mail with the final confirmation and instructions on how to track and collect your package.

We SHIP WORLDWIDE! We offer a delivery within 3-15 working days, depending on the destination. All orders of hand-knitted garments are shipped by registered mail. Hair accessories, yarn, and items on sale are shipped without Track & Trace. In December, there could be delays in the delivery of your package. We do not issue refunds in case of unsuccessful delivery due to the absence of the addressee. Refunds are issued only if you have not received your order within 8 weeks after shipment.

Due to a new Australian tax law, Etsy will include 10% GST to orders from Australia.