For standard items, I aim to prepare and ship your purchase within 2 weeks. For customised or personalised treasures, crafting your unique piece with the utmost care and attention to detail can take up to 4 weeks. We're committed to ensuring each item is perfect, so we appreciate your patience and understanding. Trust us, the wait will be well worth it, as something truly special is on its way to you!

Every order from my shop comes with tracking information to give you peace of mind and keep you informed every step of the way. Once your order has been shipped, you'll receive a notification with the tracking details. This way, you can follow its journey right to your doorstep.

If you've checked your order and notice it doesn't yet have tracking information, don't worry! This simply means your item is still in the process of being lovingly made. As soon as it's ready and dispatched, I'll update your order with the tracking information.

I understand how exciting it is to await the arrival of something special, and I'm doing everything I can to prepare and ship your order as quickly as possible. Thank you for your patience and trust in me.

Absolutely! I love bringing your unique ideas to life and am more than happy to accept requests for specific designs or products. If you have something special in mind, please don't hesitate to reach out with your ideas. I am here to work closely with you to ensure your vision is realized just the way you imagine it.

Yes, I want you to be completely in love with your purchase! If, for any reason, you're not satisfied, I accept returns within 14 days of you receiving your order. However, please note that custom or personalised items are made just for you and cannot be returned unless they arrive damaged or defective.

If your item is faulty, rest assured, I will cover the return postage, ensuring that the process is hassle-free for you. For returns due to change of mind or other non-fault reasons, I kindly ask that the customer covers the return shipping costs. For more details on how to proceed with a return, please contact me directly through Etsy. I am here to help ensure your shopping experience is as positive as possible!

1. **Find Your Download:** Locate the order from our shop. You'll see a "Download Files" button next to it—this is where your digital files are waiting.
2. **Download:** Click on "Download Files." If there are multiple files, you’ll see a “Download” button next to each. Click to save them to your device. If the button is grayed out, your payment might still be processing. It should be ready shortly!
3. **Access Your Files:** Once downloaded, find the files in your computer's downloads folder or wherever you chose to save them. They're now ready to open, view, and print.

This streamlined process ensures you get your digital purchase quickly and easily. If you have any issues, don't hesitate to reach out to me.

If you're looking to add a personal touch to your purchase, we've made requesting customization easy. For any items in our shop that are eligible for personalization or customization, you'll find a "Customization Box" or "Add your personalization" field on the order page. Here, you can enter the details of how you'd like to customize the item to make it uniquely yours.

Please note that if an item does not feature this customization box, it means the item is sold as described and cannot be personalized. We design each piece with care and intention, and not all items are suitable for customization due to their unique nature or production process.

I completely understand the importance of personal touches, like gift messages, when sending presents. However, due to the streamlined way I package and ship items directly from my studio, I'm currently unable to include personalised gift messages with orders. This is part of my effort to ensure your gifts are delivered safely and promptly, but it does mean some limitations.

I recommend sending a personal note directly to your loved one to accompany your thoughtful gift. I'm always looking for ways to improve and hopefully, in the future, I can find a solution to incorporate your messages.

Yes, you can cancel your order if you need to. I understand that plans can change unexpectedly, so I offer a 1-hour grace period from the time you place your order. During this time, you're welcome to cancel your order without any issues. To cancel, please make sure to contact me directly within this timeframe, and I'll handle the cancellation for you. After the 1-hour grace period, I'm already in the process of getting your order ready for shipment, and it may not be possible to cancel at that point. If you have any more questions or need help with your order, feel free to reach out to me anytime.