We do not accept returns.
We do provide measurements and sizings to help you chose the right size for your little folk.
If for some reason it doesn't fit we can arrange an exchange for shoes on the condition that:
1) the goods are posted back within 30 days of you receiving them.
2) they are to be posted back using tracking so the items don't get lost.
3) they need to be sent back in their original condition with no wear or damage.
4) once I have received them and checked them I will send the required size.
5) buyer is responsible for repostage charges.

WE DO NOT RETURN, CANCEL OR EXCHANGE HANDMADE ITEMS.

If you have a deadline or need a handmade item by a certain date please contact me before you buy.

All of my orders are posted using tracking so you can watch your order on it's journey from Melbourne to around the world.

Australian orders are a flat rate of $8 using Australia Post. There is also an express shipping option for Australia only which is a flatrate of $13.
All overseas orders are $15 flatrate shipping using DHL ecommerce.

We don't return or exchange because you don't receive an item on time unless you have contacted us before you buy and explained the date you need it and we have said we can do it in time.

It depends on the item. Handmade items take me 2-3 weeks to make and then post. Ready to ship items are sent within one to two days*

*The exception to this is international orders which are shipped once a week on a Wednesday.

Once shipped your item can take 2-5 weeks to arrive.
Usually an item will reach addresses in the US or Canada in 2-3 weeks. However the time varies and on each parcel. Once your parcel reaches the destination country it will be given to the local postal service. If you are worried about it's progress you can always contact them and give them the tracking number and they will be able to help you track it.

You can see the progress of your parcel by typing your tracking number into this website:
https://webtrack.dhlglobalmail.com/

Once your parcel reaches your country it will be handed to the local postage company. This means you can contact your local post company directly for any enquires you have and they will be able to assist you.

Please remember your parcel has to pass customs and other mail distribution centers before it arrives to your door. It is very unlikely that a parcel will be lost, but it can be delayed. If you have followed the steps above but are still concerned about where your parcel is please email me and I will look into it for you.