CreatingMonkies

Personalised gifts for the hard to buy for

Woodend, Victoria
|
| 90,207 Sales | 5 out of 5 stars 5 out of 5 stars

CreatingMonkies is a Star Seller!

Smooth dispatch

Has a history of dispatching on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Postage Delays
We are continuing to operate as normal, please note however that Aus Post have announced that there are delays in some items arriving, so we recommend adding express post for any items needed within 2 weeks. Unfortunately while we do our best to send out orders as quickly as possible, we are not responsible for delays that occur with Aus Post.

All toppers express posted within Australia, other items will need to select express when selecting out if you would like it sent express post.

Announcement

Last updated on 24 Oct, 2021

Postage Delays
We are continuing to operate as normal, please note however that Aus Post have announced that there are delays in some items arriving, so we recommend adding express post for any items needed within 2 weeks. Unfortunately while we do our best to send out orders as quickly as possible, we are not responsible for delays that occur with Aus Post.

All toppers express posted within Australia, other items will need to select express when selecting out if you would like it sent express post.

Items

90207 Sales

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creatingmonkies

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creatingmonkies

Reviews

Average item review
5 out of 5 stars
(15920)
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About CreatingMonkies

Sales 90,207
On Etsy since 2016

Shop members

  • Nicole

    Owner, Designer, Maker

    Hey there, I am Nicole the creator of the Creating Monkies brand. Our business was born 6 years ago after what seemed a life time in the corporate world I decided I couldn't look at another set of financial statements & have embraced my creative side

  • Angeline

    Dispatcher, Customer Service, Photographer

    Angeline has the important job of getting your orders all packed up safely to ensure they are there to celebrate your special occasions. With a love of all things design, & chatting to people you may also find some of your conversations come from her

  • Simon

    Maker, Assistant, Customer Service

    Our IT guru and machine operator, he ensures that our ship is sailing smoothly and all your orders are dispatched as quickly as possible, and any urgent orders are squeezed in where we can.

  • Alyx

    Dispatcher, Photographer

    Alyx is a shipping superstar, when you don't find her getting your orders ready to ship out, you will find her behind her camera, taking gorgeous photos of our stamps.

  • Dee

    Assistant

    Dee is the latest member to join the team and is our printing and stamp making superstar. You may also hear from Dee with any questions you may have about your order.

Production partners

  • Gooten

    United States

    Our team in Australia design your ornament in Melbourne, and we then send the artwork to Gooten, who are located in the US to print this. This ensures we keep our postage charges as low as possible for you and for you to receive it quicker . Gooten will print and package your bauble before sending.

Shop policies

Last updated on 23 Apr, 2022

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 1 hour of purchase

More information

Last updated on 11 May, 2022

Frequently asked questions

Custom and personalized orders

Yes we love doing personalised orders - Please note however that the details you enter into your message to seller are what will be engraved/cut on your item - We cannot change this at a later date, so please take your time and make sure what you enter is spelt and entered correctly. The way your details are entered is how the item will be made, for example if you enter CHARLOTTE, it will be cut out as CHARLOTTE, if you want it to appear as Charlotte, then please enter it as Charlotte.
Please note that we do not send proofs as standard. If you require a proof before the item is cut, please make sure you request this in the notes to seller section when you are checking out. Once a proof has been sent you have 48 hours to approve it.

Item has arrived damaged

We package our toppers to ensure they reach you in one piece, but occasionally an item is damaged in transit. We ask that when that occurs you contact us within 2 business days to let us know, and send us a photo of the damage.

Item use

Our wood toppers are designed to be single use only, these are no longer food safe if they are used on multiple occasions.

Our toppers are fragile, being cut from 3mm timber or acrylic, and you need to be gentle when handling them. We have tested all our toppers before sending them out (we have a fake cake that we pop them in to ensure that they can stand up etc), so please handle your topper carefully. If the topper is broken during use, we cannot replace it free of charge.

Postage

We work hard to send our orders out as quickly as possible, however there are currently delays with Aus Post. These delays are out of our hands, and orders will not be refunded if they arrive after they were expected due to post delays.