A personal touch for the moments you’ll remember
Announcement
Last updated on Sep 13, 2026
Reviews
4.7
(14)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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etrit on Sep 1, 2026
5 out of 5 starsReally happy with my order and as described- had some issues with the delivery but the seller managed to sort it out - thanks
Titi responded on Sep 8, 2026
Thank you so much for your lovely review 🤍 I’m really happy to hear that you’re pleased with your order. I truly appreciate your patience with the delivery issue, and I’m glad everything worked out in the end. Thank you again for your support!
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Khadijah on Aug 29, 2026
5 out of 5 starsReally happy with my order! The item arrived quickly, was exactly as described, and the quality is lovely. Would definitely order again!
Titi responded on Aug 29, 2026
Thank you so much, Khadijah. I’m so happy to hear that your order arrived quickly and that you loved the quality. It really means a lot to know you’d order again. Thank you so much for your support 🤍
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Maab on Aug 25, 2026
5 out of 5 starsI was doubtful but it arrived perfect, to aus, faster than requested and is premium quality. Absolutely everyone complimented the sign at our event. Cannot recommend and cannot thank you enough for working with us, being so communicative and having such a great standard of quality.
Titi responded on Sep 8, 2026
Thank you so much🤍 I’m so happy to hear your banner arrived safely and even earlier than expected. It truly means a lot knowing you loved the quality and that it received so many lovely compliments at your event. Thank you for trusting me to create such a special piece for your celebration. Wishing you both so much happiness! 🤍
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Sahrish on Jun 19, 2026
5 out of 5 starsThe quality of the sign is outstanding. The customer service is amazing. The owner is efficient and completes orders in time.
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Mariam on Jun 7, 2026
5 out of 5 starsThe customer service, product quality and overall dedication exceeded expectations. Wonderful experience, would highly recommend!!
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Noriaty on Jun 2, 2026
5 out of 5 starsBeautiful. The service is good if there is a problem. Fast response. Will recommend.
Titi responded on Jun 2, 2026
This review means so much 🤍 Not every order always goes perfectly, especially with international shipping. But if something happens along the way, I’ll always do my best to help, take responsibility, and make sure we find the best possible solution. For me, customer service doesn’t stop after the package is shipped. I truly want every order to arrive safely and be loved in the end. So grateful for kind customers who understand the process and appreciate the service behind every order.
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Ummar on May 30, 2026
5 out of 5 starsTiti was great to work with in designing the welcome sign. She was very accommodating and flexible to what I required and kept me updated. I would definitely reccomend buying from her :)
Titi responded on May 31, 2026
Thank you so much for your kind review! I’m so happy I could help create a welcome sign that matched your vision. It was such a pleasure working with you, and I truly appreciate your recommendation 🤍
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Roula on May 26, 2026
5 out of 5 starsvery good quality but i paid 2 times shipping it cost me 100$ inly shippjng that i didnt know that i have to pay that amount for shipping . usually we should know the real price of the product i start with 195$ canadien and i finish with 300$
Titi responded on May 26, 2026
Thank you so much for your kind review and for sharing the photo. I’m really happy to know that you liked the quality of the fabric banner. I’m sorry for any confusion regarding the total shipping cost. Since the original order was placed with standard shipping and you later needed urgent delivery before June 2, I helped arrange an express shipping upgrade through a separate listing so the order could be sent faster. International shipping costs can vary depending on the destination, courier service, currency conversion, and Etsy checkout details. I truly appreciate your understanding, and I’m very glad the banner could arrive for your special celebration. Thank you again for supporting my small shop.
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Nguyen on May 23, 2026
5 out of 5 starsMy second purchase from this shop, very satisfied with the product and customer service
Titi responded on May 31, 2026
Thank you so much for coming back for a second purchase! I truly appreciate your trust and I’m so happy to know you were satisfied with both the product and service 🤍
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Salma on May 9, 2026
5 out of 5 starsAbsolutely beautiful sign and amazing quality 🤍 The seller was so kind, helpful, and attentive throughout the whole process. Everything turned out exactly as I imagined and it will be perfect for my sister’s nikkah. Highly recommend this shop for anyone looking for something elegant and special ✨
Titi responded on May 31, 2026
Thank you so much for your beautiful review! I’m so happy the sign turned out just as you imagined. It was a pleasure helping create something special for your sister’s nikkah 🤍
About KeepsakeChapterCo
Sales
92
On Etsy since 2026
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Our everyday workspace in Indonesia, where we organise orders and keep in touch with our customers. -
A closer look at the fabric texture, personalized lettering, and stitched edges. -
A closer look at the packaging we use for our orders. -
Names, a special date, and a personal message brought together for a birthday celebration. -
A little behind-the-scenes moment at KeepsakeChapterCo.
Shop members
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Titi Khusnul
Owner, Designer
Hi, I’m the owner and designer behind KeepsakeChapterCo, a small business in Indonesia. I look after personalization and customer messages, and I’m happy to help with any questions about your order.
Shop policies
Last updated on Aug 2, 2026
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Last updated on
Oct 20, 2026
Frequently asked questions
Custom and personalized orders
Yes! Each banner is made to order and can be personalized with names, dates, wording, colors, and your preferred size. For a custom size or design, please message me before purchasing to confirm availability and pricing. A design preview will be sent through Etsy Messages after purchase and before production. Production will begin after you approve the design.
Sizing details
Available sizes vary by design and are listed in both centimeters and inches in each item description and variation menu. Since every banner is individually finished, please allow a slight size variation of approximately ±1–2 cm. If you need a custom size, please message me before ordering with the width and height you need so I can confirm availability and pricing.
Care instructions
These banners are intended for decorative use. For light dust or marks, gently spot-clean with a soft damp cloth and mild soap. Do not bleach, soak, scrub the printed design, machine wash, or tumble dry. Allow the banner to air-dry completely before storing.
To remove wrinkles, use a garment steamer or steam iron on the lowest heat setting from the reverse side of the fabric. Keep the steamer a short distance from the fabric and avoid applying heat or steam directly to the printed design.
Store the banner in a clean, dry place away from direct sunlight and moisture when not in use.
Processing and delivery times
Our usual processing time is about 5–7 business days (Monday–Friday), including personalization, preview approval, and production. Indonesian public holidays may add time. Shipping time is additional and depends on your destination and selected shipping service.
Please check the processing and delivery estimates on your chosen listing and at checkout before ordering. A delayed preview approval may affect the dispatch date.
Ordering for a specific event date
If your event is approaching, please message us before placing your order with your event date and delivery country.
We’ll check our current production schedule and available shipping options to help you decide whether the timing is suitable. Any additional shipping charges will be explained before you purchase an upgrade.
Tracking and order support
Tracking details will be provided through Etsy after dispatch. If you have a question about a tracking update or your order, please contact us through Etsy Messages.
If your item arrives damaged or differs from your approved preview, send us your order number and clear photos of the item and packaging. We’ll review the details and help you with the next steps.