SpringbokCreative

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy.

1. Personal Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as:

Your name
Email address
Postal address
Payment information
The details of the product that you’re ordering.

You may also choose to provide me with additional personal information (for a custom mug order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
Service Provision: As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
Legal Compliance: When necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by UK tax law.
Legitimate Interests: If not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service Providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (e.g., Royal Mail, Evri). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
If your item is shipped directly from a production partner, I share your name and delivery address for the sole purpose of fulfilling your order.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations (such as UK tax laws). I generally keep your data for the following time period: 7 years.

5. Your Rights
If you reside in certain territories, including the UK and EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete: You may also have the rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Complain: If you reside in the UK and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner’s Office (ICO).

6. How to Contact Me
For purposes of UK data protection law, I,Zarman, am the data controller of your personal information. If you have any questions or concerns, you may contact me at springbokcreative@gmail.com.