I will only cancel orders for turtle costumes if I do not receive the measurements within two days. As every turtle/tortoise has a different sized shell I can't make a costume without knowing their measurements. Thank you for understanding!

I apologize for the inconvenience but I am unable to accept returns/exchanges for turtle costumes as they are custom items. If you measured your turtle incorrectly or the costume did not fit them as you hoped please message me for a 10% discount code towards the new costume (only applies to costumes that are repurchased due to sizing issues, shipping fees will still apply to these orders, the same costume must be purchased as well). If you repurchase a costume please make sure that it is to the correct measurement and please include in the note that it is a repurchased costume due to sizing issues. Thank you for understanding!

The coupon code will only apply to costumes that are being repurchased due to sizing issues. If an order is placed for any other items with the code it will be canceled as it only applies to costumes that are being repurchased due to sizing issues. The code will be given if you message me through Etsy stating that the incorrect size was purchased. Thank you for understanding!

When your shelled friend has a measurement such as this it is important to note that most costumes can only be made round (5x5 or 5 ½ x 5 ½). In this situation, the costume for this turtle will measure 5 ½ x 5 ½.

Shelly currently measures 6 ½ inches long and 5 ½ inches wide although her costumes are made to 5 ½ in x 5 ½ in. to ensure that her costume doesn't slip off or get caught in her nails. The elastic and crochet costume is stretchy so it does not bother her. I hope this helps in measuring your shelled friend.

Please do not estimate your shelled friend's measurement, they may appear larger or smaller than they actually are. I provide reference photos at the end of every listing so that you know how to measure your turtle/tortoise, please note I use a soft measuring tape as this accommodates for the curve of your shelled friend's shell. I also created a how-to measure video, this can be found on the About Section of my shop or at the end of this post. I hope this helps in measuring your shelled friend!

https://www.instagram.com/p/CDKkBkVMeiF/?utm_source=ig_web_copy_link

At the time I do not offer half/quarter sizes on my listing variations as it leads to confusion when measuring your shelled friend although I can definitely make them that size. Please list your shelled friend's size at the time of purchase on the buyer's note section.

Please note that costumes can only be made round. Shelly currently measures 6 ½ inches long and 5 ½ inches wide although her costumes are made to 5 ½ in x 5 ½ in. to ensure that her costume doesn't slip off or get caught in her nails. The elastic and crochet costume are stretchy so it does not bother her.

Shelly's costume order would be purchased as a 5x5 costume but I would include in the buyer's note that her measurement is 5½ x 5½ as the costumes can only be made round.

Yes, I am always open to requests! Although, due to high order volumes and a current waiting list of custom requests your costume request may take a few weeks to complete.

Please message me before placing an order if you have any questions in regards to your shelled friends measurements or are unsure of what size to order.

Unfortunately, custom costumes cannot be ordered ahead of time as I make the costumes for my shelled model first. This is to ensure that the costume design is to your liking and that the design is comfortable for our shelled friends.

For example, I offer sports theme-inspired costumes, please note that the listing is for that design only. If you would like a different design than what I have offered please feel free to send me a message so that I can add that request to our list of custom costumes requests. Due to high order volumes and a current waiting list for costumes, this may take a month or more to complete. Once I have completed the initial costume for my model, I will then create a listing so that the design can be ordered.

Typically, our shelled friends who can go to their shortest measurement are about an inch or two of a difference in their length and width.

Although with our actual oval shaped shelled friends (such as RES) they need to be made to their actual measurements. For example, one of our aquatic shelled models measures 8 W x 12 L. I prefer simpler costume designs (ex. Pom Pom, Mariachi, dinosaur, etc) for her as any other of the intricate designs (ex. Donut, Cheeseburger, etc) will be a bit distorted due to the oval shape. In her situation I will order a 12x12 costume and leave a buyer's note of her actual measurements 8x12 and including a picture of them being measured as shown on my listing pictures is always a huge help to us!