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Frequently asked questions
Can I get a refund for printing costs if I’m not satisfied?
We provide professional-grade high-resolution files, but the final output is managed by external print services. Therefore, we cannot be held responsible for printing costs or individual output settings. We strongly recommend doing a small-scale test print before proceeding with a large order to ensure the colors and quality meet your expectations.
Why does the printed quality look pixelated?
Our digital prints are created as high-resolution files to ensure clarity. If pixelation occurs, please ensure your print shop is using the original file data at its native size and has not converted it to a low-resolution thumbnail or preview image.
What if I find an error in the file?
Customer satisfaction is our top priority. If you find any technical issues or typos in the file itself, please message us immediately through Etsy Conversations. We are committed to correcting any errors and making it perfect for you!
How will I receive my digital download?
After your purchase is confirmed, you can find your files by going to 'Purchases and Reviews' in your Etsy account. You will also receive an automated email from Etsy with a download link.
What sizes are available for this print?
Each listing includes multiple aspect ratios to fit standard frame sizes (e.g., 2:3, 3:4, 4:5, ISO/A4). Please check the product description for a detailed size guide.