HighlandForgeDesign

HIGHLAND FORGE DESIGN
Privacy Policy
Effective Date: April 25, 2026

Thank you for shopping with Highland Forge Design. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you place an order through our Etsy shop at highlandforgedesign.etsy.com.
By placing an order with Highland Forge Design, you agree to the terms outlined in this policy.

1. Information We Collect
When you place an order through our Etsy shop, we may receive the following personal information:

• Full name
• Shipping address
• Email address (provided through Etsy's messaging system)
• Personalization details — such as names, dates, scripture verses, monograms, or custom text requested for your order
• Any other information you voluntarily provide in order notes or messages

Note: We do not directly collect or store payment information. All payments are processed securely through Etsy Payments.

2. How We Use Your Information
We use your personal information solely to fulfill your order. Specifically, we use it to:

• Process and produce your custom order accurately
• Engrave personalized details — names, dates, scripture, monograms — exactly as requested
• Package and ship your order to the correct address
• Communicate with you about your order status, shipping updates, or questions
• Resolve any issues with your order if needed

We do not use your information for marketing purposes, and we do not send unsolicited emails or messages.

3. Personalization Details
When you provide custom personalization details — such as a name, date, scripture verse, or special message — these details are used exclusively to complete your order.

• Personalization details are never stored beyond the fulfillment of your order
• Personalization details are never shared with third parties
• Personalization details are never used for any purpose other than crafting your specific item

We treat every custom order with the utmost care and discretion, particularly orders containing personal, faith-based, or memorial content.

4. Information Sharing
We do not sell, trade, or share your personal information with any third parties, with the following limited exceptions:

• Shipping carriers (such as USPS, UPS, or FedEx) receive your name and shipping address solely to deliver your order
• Etsy's platform processes and stores your order information in accordance with Etsy's own Privacy Policy

We have no control over and are not responsible for the privacy practices of Etsy or shipping carriers. We encourage you to review Etsy's Privacy Policy at etsy.com/legal/privacy for more information.

5. Data Storage & Security
Highland Forge Design takes the security of your personal information seriously:

• All orders and customer data are managed through Etsy's secure platform
• We do not maintain an independent database of customer information
• Personalization details provided for your order are handled privately and not retained after your order is fulfilled
• We follow all reasonable precautions to protect any information shared with us through Etsy's messaging system

6. Your Rights
You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent for us to use your information at any time

To exercise any of these rights, please contact us directly through Etsy's messaging system and we will respond promptly.

7. Children's Privacy
Highland Forge Design does not knowingly collect personal information from children under the age of 13. Our shop is intended for adult customers. If you believe a child has provided us with personal information, please contact us immediately and we will take appropriate steps to remove that information.

8. Cookies & Tracking
Highland Forge Design does not independently use cookies or tracking technologies. Our shop operates entirely through Etsy's platform. Etsy may use cookies and tracking technologies in accordance with their own policies. Please refer to Etsy's Privacy Policy for details on their data practices.

9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be reflected with an updated effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our shop following any changes constitutes your acceptance of the updated policy.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through:

• Etsy Messages: Contact us directly through our Etsy shop at highlandforgedesign.etsy.com
• We aim to respond to all inquiries within 24 hours


Highland Forge Design | highlandforgedesign.etsy.com
Crafted with Purpose · Made to Last