KalandraDesign

Privacy Policy
Last Updated: December 2024

At Kalandra, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how and when we collect, use, and share information when you purchase from our shop, contact us, or otherwise interact with our services through Etsy.com or its related sites and services.

This policy complies with the General Data Protection Regulation (GDPR) and other relevant privacy laws. Please read it carefully to understand our practices.

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1. Information We Collect
To fulfill your order, you must provide us with certain information (authorized by Etsy), such as:
- Your full name
- Email address
- Postal address
- Payment information
- Details of the product you ordered

You may also choose to provide additional information (e.g., for a custom order) if you contact us directly.

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2. Why We Need Your Information and How We Use It
We rely on the following legal bases to collect, use, and share your information:

- To fulfill your order: Processing your information to provide our services, settle disputes, or offer customer support.
- With your consent: When you explicitly agree (e.g., subscribing to our newsletter). You may withdraw your consent at any time.
- Legal compliance: If necessary to comply with legal obligations or court orders.
- Legitimate interests: For purposes such as improving our services and complying with Etsy's Seller Policy and Terms of Use.

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3. Sharing and Disclosure of Information
We share your personal information only in limited circumstances:

- With Etsy: To comply with our obligations under Etsy's Seller Policy and Terms of Use.
- Service Providers: Trusted third parties, such as delivery companies, to fulfill your order.
- Business Transfers: In the event of a sale or merger of our business, your information may be shared as part of the transaction.
- Legal Compliance: If required by law, government requests, or court orders.

We do not sell or share your personal information for marketing purposes without your explicit consent.

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4. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill your order and provide our services.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce our agreements.

In general, we retain your data for 4 years unless a longer retention period is required by law.

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5. Transfers of Personal Information Outside the EU
Your data may be stored and processed through third-party hosting services located outside the EU. If your information is transferred outside the EU, we rely on legal mechanisms such as Privacy Shield certifications or standard contractual clauses to ensure your data is protected.

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6. Your Rights
If you reside in certain territories, including the EU, you have specific rights regarding your personal data:

- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (except where we are legally required to retain it).
- Restriction: Request restrictions on how we process your data.
- Objection: Object to our processing of your data for specific purposes.
- Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us directly through Etsy Messages or via email at kalandra.cl@gmail.com.

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7. Marketing Communications
We will only send you marketing messages if you have provided express consent (e.g., by subscribing to our mailing list). You can unsubscribe at any time by following the instructions in the message or contacting us directly.

We do not use Etsy Conversations (Convos) for unsolicited marketing messages, as this violates Etsy’s policies and privacy regulations.

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8. How to Contact Us
For the purposes of EU data protection law, I, Ana Rollán, am the Data Controller of your personal information.

If you have any questions or concerns, you can contact me at:
kalandra.cl@gmail.com

You can also contact Etsy directly at [Etsy Help Center](https://www.etsy.com/help) for any concerns regarding their handling of your data.

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By placing an order in our shop, you acknowledge and agree to the terms of this Privacy Policy.

Thank you for trusting Kalandra with your personal information!