Do you routinely ask yourself “What would Dolly do?” Then, honey, this is the vintage shop for you.
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About RubyHouston
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Customs and import taxes
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Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
>>>vintage sizing details
We all know that sizes across different brands are not standardized, especially in women's clothing. This is doubly true for vintage sizing! Sizing standards have changed drastically throughout the eras. When available, I will always list the vintage labeled size of an item, but I urge you to please check the actual item measurements to guarantee fit. Please use a fabric tape measure when measuring yourself, and leave room for yourself when comparing measurements. Measuring your own garments of a similar fit can be immensely helpful. Please contact me with any questions regarding the size of a particular item. I can walk you through the sizing and measuring process.
>>>measurements
All my measurements are taken in inches, with the item lying flat. Each measurement is described from point to point, but if you have any questions regarding whether the item has give / stretch, or if you would like additional measurments, please contact me. I'm always happy to answer any questions you may have regarding a particular item.
>>>fabric and fiber content of vintage clothing
Vintage items, especially older ones, do not always have a clearly tagged fiber content or country of origin. If available, I will list the item's fiber content and / or fabric, and I will indicate that it was labeled as such. In cases where the tag is nonexistant, or has been removed, I will give my best, educated guess. This is based on many years of vintage selling experience, research and fiber testing when possible.
>>>returns and exchanges
I will issue returns of unworn items on a case-by-case basis, but you must contact me within 3 days of receiving the item. All accepted returns are subject to a restocking fee equal to the cost of shipping.
Please feel free to contact me with any questions or concerns you may have about an item before you order, and please check the size guidelines. I am happy to provide information about size, fabric, and garment construction to give you the best possible fit. If your purchase doesn’t fit, or you are unhappy for any reason, please contact me before leaving feedback. I’m happy to help!
>>>vintage clothing condition grading
>MINT: Item is like new with no visible sign of wear or usage. No stains, rips, holes, discoloration, or other issues.
>EXCELLENT: Near-new condition with little to no signs of wear, and no easily visible flaws. Upon close inspection, there may be a slight issue, but nothing glaring.
>VERY GOOD: Item has been used, but may show expected wear for the item’s age, or have a minor flaw that does not detract from the presentation of the piece.
>GOOD: Item shows some signs of wear but its functionality has not been compromised.
>FAIR: Offered at a reduced price; reserved for unique or special items.
I will always do my best to disclose all issues in description and in pictures.
>>>layaway and reserves
Items may be reserved with no deposit for a 24 hour grace period. Please be considerate, and don't reserve items unless you know you want to purchase them. If you need to reserve an item for longer than the grace period, you may do so with a deposit.
I am willing to work with my customers to set up layaway for any purchase over $100. A non-refundable deposit must me made (usually 30% of the total.) If you'd like to set up a payment plan, contact me, and we can work something out.