Our Store Policies:
Processing Time:
Each item is made-to-order, allowing us to customize your clothing just for you. Our typical processing time is 3-5 business days. During peak seasons, processing times may be slightly extended, but we will always keep you informed.
Shipping
We partner with reliable carriers to ensure your order arrives promptly and in perfect condition. Once shipped, you will receive a tracking number to monitor your package's journey.
Estimated US shipping: 3-5 business days
Holiday Shipping Notice:
During the Christmas and New Year holidays, shipping times may be delayed due to the high demand for mail services. We appreciate your understanding and recommend placing your orders early to ensure timely delivery.
Please note that we are not responsible for delays caused by customs or postal services.
Returns and Exchanges:
Because our items are made to order, we currently do not accept returns or exchanges unless the item arrives damaged or has a manufacturing error.
Our Love It Guarantee Policy:
If there is an issue with the product you purchased, we offer a free reprint or refund if you contact us within 20 days of product delivery.
To process your request quickly, we kindly ask for the reason for the return. If the issue is related to quality, please provide:
1) A photo showing the full item.
2) A close-up photo clearly showing the issue.
These details help us identify the problem and take the appropriate steps to resolve it. We deeply value our customers and are committed to ensuring your satisfaction with every shopping experience at our store.
Customization Requests:
Have a specific design in mind? We’re here to bring your ideas to life! Simply reach out via Etsy messaging with your request, and we’ll collaborate with you to create something truly one-of-a-kind. Please note that additional design fees may apply for intricate customizations.
