Announcement
Last updated on Dec 27, 2024
Reviews
5.0
(10469)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Etsy buyer on Sep 1, 2026
5 out of 5 starsThere was some confusion on my part when I ordered the cup, but they reached out to me to fix it and it was perfect
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Audrey on Aug 28, 2026
5 out of 5 starsThe print quality of this mug is so great! I’ve ordered several custom mugs from other companies and this one is by far the one with the best quality. I highly recommend. The mug was also packaged with a lot of care and bubble wrapping. Thank you!
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Jesus on Aug 29, 2026
5 out of 5 starsI'm very thankful for the seller taking the time to meet my needs regarding the customization of the mug so that there weren't any mistakes. And even helped me with a last minute change without any trouble. I'm very pleased with it since it was commemorating the passing of a family member. Thank you again.
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Etsy buyer on Aug 29, 2026
5 out of 5 starsThis was purchased as a gift and I was prepared to wait awhile for it to be shipped out but I received it so quickly! It looks amazing and the recipient loved it! Thank you
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Etsy buyer on Aug 29, 2026
5 out of 5 starsThe mug looks great, and was shipped quickly. Thank you!
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Maia on Aug 29, 2026
5 out of 5 starsThe item came quickly and was exactly as described! It was such a great gift!
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About TravelingTreeDesign
Sales
46,882
On Etsy since 2014
Shop members
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Terrianne
Owner
I value each customer's need by providing helpful quality service and assistance before, during, and after each order.
Shop policies
Last updated on Aug 11, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Last updated on
May 10, 2026
Frequently asked questions
Product Information and Care for Dishwasher Safe Mugs
• Dishwasher safe.
• Microwave safe
Address Change and Shipping Issues
If you submitted an order and it has not shipped, you can send a message requesting an updated address. I will gladly edit the shipping label to ensure your order is shipped to the correct location. If an order is returned, I will reach out and ask if the address provided at checkout was incorrect. If there was an incorrect address provided and you would like the order reshipped, it would require new postage covered by the customer.
Will the Shop Shorten the Processing Time?
All orders are created first-in first-out. Current processing times can be found in each listing. Business days are Monday through Friday. If you have any questions about the processing time to create your order, please reach out.
Order canceled - Why?
Reasons an order could be canceled:
- If I have not heard back on a question that needed to be answered in order to proceed. This is most common. For example, a long line will not fit as the customer hoped in their layout. I need time to process and make the order before the ship date arrives. I do not alter anything without approval.
- If you note you want a photo and never send one.
- You order one side of a mug, and note to make it two sided.
- You reached out to ask for delivery that is before the estimated delivery dates. I do not add these dates, and it is common for them to be wrong. USPS can be late, or deliver past their estimated dates. Which again, are estimated.
Mug Proofs
All orders are created and shipped without a preview. Previews are only sent when requested.
Can I use other languages?
The specialty fonts only recognize standard letters A-Z. Accents can be added to any language that uses A-Z. I am unable to use any other language for the specialty fonts shown. However, standard fonts do recognize multiple languages, so please reach out and I can let you know how your design it will look and what fonts are available.
Bulk Orders, can I get more than what is available?
I limit bulk orders to the amount shown in the listing. If you are purchasing a lot of different listings, and plan on a large bulk order, please reach out first to ensure the order can be done. The quantity varies based on what can be completed within the committed processing time listed. I commit to ship quality product on time. This limit ensures every order is delivered on time, and given the attention each order deserves.
Is there anything that you will not put on a mug where you pick the phrase?
I will not add blasphemy to a mug, or words that are the Lord's name in vain.
Will you call me when I leave my phone number with my order?
No, I will not call your personal phone number to discuss your order. All details are sent through a message here on the Etsy platform. It keeps all the details on the order, and prevents any miscommunication. I also do not give out my personal information for my own safety. I understand not everyone checks etsy messages, but if there is a dispute on an order, everything in writing helps both parties see and verify any mistakes or oversights on a request.
Are Mugs Lead Free, and what are the dimensions?
All mugs are lead-free, SGS, FDA & CA Prop 65 approved.
Sizes:
The 15 ounce mug is approximately: 4.5" H x 3.4" OD.
The 11 ounce mug is approximately: 3.7" H x 3.2" OD.