As long as production has not begun we can make changes. If production has begun, you will be asked to pay a fee to cover the unusable piece.

I ship with Canada Post, who does not provide tracking with small parcels unless it is purchased. If you wish to purchase tracking or insurance, you can purchase a shipping upgrade. This is only available to Canada and the United States. For international, please message me prior to purchasing to get your shipping fees adjusted.

I love working with my clients to create a beautiful custom piece. Message me with details of what you would like, and I will do my best to make it possible!

We can stamp both sides of a dog tag only. The cost is $2.00 more to have both sides stamped.

Some tags do have some room to add things to it. Please message me before purchasing to see if this is an option for the tag you want.

It usually takes 3-5 business days to ship within Canada, depending on the weather.

It usually takes 5-15 business days to ship to the United States, depending on the weather and how fast it clears customs.

If a shipping upgrade has not been purchased, I will not be able to track the package. Unless this upgrade has been purchased, we are not responsible for lost or stolen items.

Items are taking much longer than usual to arrive due to the Covid-19 pandemic. Enhanced screening at customs as well as minimizing staff at sorting facilities, post offices, etc. have caused a delay in items being delivered. I am extremely sorry for these delays and any inconvenience it may cause you. If you have any questions or concerns, please message me and I will do my best to assist you with this.

When purchasing, Etsy provides you with a shipping estimate. The estimate they provide is under normal circumstances, ie. normal volume, holidays, etc. Due to the current Covid-19 pandemic, these shipping estimates are incorrect. Etsy has not updated shipping times yet, and items are taking much longer. If you have any questions or concerns regarding shipping times, please message me prior to purchasing and I will let you know some of the options to upgrade shipping to provide a better estimate.