Delivery Policy
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We dispatch items within 1-3 days of purchase, Monday to Friday, unless otherwise stated in the item listing. When placing your order, available delivery options and the estimated delivery date will be displayed on the checkout screen. We will let you know, if for any reason the dispatch date needs to be changed, and you can cancel for a refund in full, if the new dispatch date is not suitable. Once your order has been dispatched you will receive a notification from Etsy to the email provided when you placed your order. Delivery times may be extended by public holidays and during busy periods, or disruption to services through adverse weather or strikes.
We use Royal Mail 1st Class for orders within the UK and Transglobal Express for orders outside the UK. Please allow 7 days for delivery within the UK and 28 days for delivery outside the UK if you choose the standard shipping option. International customers are responsible for ensuring the goods are allowed in their country and for payment of all local taxes, customs duty, processing and import fees.
Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks from order date for delivery to UK addresses
- 8 weeks from order date for delivery to addresses outside UK
Please make sure that your delivery address is correct when placing the order. Because of seller protection rules we will only ship to the address on the order. If a different address is requested after order, we will unfortunately have to cancel the order so that it can be purchased again with the correct address details.
Refund Policy
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Terms and Conditions
All our consumer sales on Etsy.com are subject to English laws, including the Consumer Rights act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Right to Cancel:
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The customer may cancel for any reason (from order until the end of 14 calendar days after the day of delivery to customer. You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. We would prefer you to use Etsy Conversations for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided but it is not essential.
For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been despatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.
If goods are cancelled after despatch to customer please refuse delivery and the delivery service will return to sender.
Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition i.e. original packaging and clean.
Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.
The following items can't be returned or exchanged
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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads or e-mailed files.
For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form. We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.
Cancellation Form
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UK law requires that we provide, before order, a "form" for you to cancel your order. Please print and use this form if you really want to, but it is not necessary for you to use it:
To
Cancellation: Ink and Fred
Suite 2A, Blackthorn House
St Pauls Square
BIRMINGHAM, United Kingdom B3 1RL
e-mail hello [!at] inkandfred.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.
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When the contract is formed
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This shop displays goods which are advertised for sale and gives information about them. By advertising goods, we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.
