All custom orders are exempt from returns unless they are faulty in which case we will replace your item. If your order is faulty/incorrect please contact us for an immediate resolution.

All orders can be cancelled within 1 hour of purchase. After this time a cancellation cannot be made.

Once dispatched the average estimated waiting times are:
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United Kingdom: 1-3 days
United States: 7-14 days
Australia: 8-18 days
Europe: 5-12 days

*Please note that these are estimated time frames only. Delays may occur, however these are out of our control.*

All items have an average estimated processing time of 6-10 business days.

To be provided with a date of shipment for a purchased order please check your order details in your purchase history where you will be provided with your specific dispatch date.

Please allow for slight delays during busy periods such as Christmas where processing times can be up to 14 business days.

Yes! Pickle and Onion Adventures ships WORLDWIDE!

If you have not yet received a shipment confirmation email, don't worry. Your item(s) are still being processed and we'll inform you as soon as we have dispatched your order!

If you have received a shipment confirmation email from us and you still haven't received your order please do the following:
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• Check your tracking *if eligible*. If your order has been sent with tracking all of your tracking information will be located within your shipment confirmation email.
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• Wait the estimated delivery period. Please see question 3 for your countries estimated delivery time.

• Contact us! If you have waited the estimated delivery time frame and have still not received your order please contact us and we will resolve your problem ASAP.

Absolutely! We can turn all subjects (pets, humans and more) into any one of our products; all we need is a picture!

Please keep in mind that the quality of your image will be the same image quality that will be printed onto your item.

Once ordered please send your chosen picture(s), name and address to us at: team@pickleandonionadventures.com.

If you have placed an order with an incorrect shipping address please inform us immediately, so that we can update your information for you.

If you do not inform us of an error in your shipping address before your order is completed and dispatched unfortunately we cannot take responsibility for this, and cannot provide a refund or replacement.

Please ensure that all information is up-to-date and correct to eliminate any issues.

Once your order has been confirmed as lost your item will be replaced and not refunded. We require confirmation of the delivery address and will issue a replacement within 1 week from receipt of delivery address.