Dispatch times can be found on individual items

Each order is processed as quickly as possible but sometimes as most of our items are personalised we can experience delays but we will always notify you if we think your items may take longer to despatch. Please take this into account when ordering at peak times.

If you do require your item urgently please email hello@avaappleblossom.co.uk and we will do our best to accommodate

You will receive an email once your parcel is on its way to you which will include tracking information

We cannot be held responsible for any courier shipping delays.

If you would like to amend your order please send us an email at hello@avaappleblossom.co.uk within 24 hours of placing your order.

Please include your order number and the change(s) in which you would like to make.

Please note that we cannot guarantee amendments submitted after 24 hours

Typically, we do not accept cancellations as all of our items are personalised and made to order. If you get in touch with us as soon as you can by emailing us at hello@avaappleblossom.co.uk then we can see if your order has started the design process.

If we haven't started then we will of course cancel your order and issue you with a full refund. However, if the process has started then we will not be able to cancel the order.

All our orders are dealt with in date order.

If you need an item sooner than our lead times please message us or email us at hello@avaappleblossom.co.uk so we can discuss options

For International orders, we are sometimes legally required to display the contents and price of each parcel to customs.

We do not pay any customs duties or tax the buyer is solely responsible for any customs charges incurred

You have the right to return an item to us within 30 days

To be eligible to return your item to us, your item must be:

* unused
* in the same condition that you received it
* in the original packaging

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

The following items can't be returned or exchanged:

We do not accept returns for:

* Custom or personalised orders
* Items on sale

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days

In the unfortunate event the item arrives damaged or faulty we ask you contact us as soon as possible and within 14 days of receipt of goods.

Please contact us with details of the fault along with photographic evidence. We will then advise on how to proceed with the return.

If we ask you to return the faulty item to us we will process the refund and send you a return label.

You must return the item to us within 14 days

Once we receive the item, we will inspect the fault. Refunds cannot be given if the fault is as a result of misuse.

We do not take any responsibility for washing and ironing of garments, these are at your own risk. No refunds will be given if washed or ironed or worn

Correct spellings are the responsibility of the customer and as such, returns and refunds will only be accepted and given if it was a mis-spelling or error on our part.

If the customer has made a mistake, we cannot accept a return or issue a refund.

Any errors or mistakes on our part must be reported to us as soon as possible and within 14 days of receipt of goods.

Please contact us with details of the fault along with photographic evidence. We will then advise on how to proceed with the return.

After this period, goods will be deemed to have been accepted by the client.

You must return the item to us within 14 days