Please refer to the questions below for more information on delivery times. If your order is taking longer than the estimated time and you upgragded to a tracked delivery service at checkout, you will be able to track your order via the tracking number provided. For standard delivery services please double-check the given address and also check with your local post office. Please note that after I have mailed your order to the address you provided, I unfortunately have no control over the amount of time it takes to reach you and whether it reaches you successfully but I will do my best to help wherever I can.

I try to restock sold out items within 2-4 weeks depending on demand. In the meantime make sure to check my main shop website because it may still be available there!

If your order hasn't shipped yet, then yes, please contact me as soon as possible and I will manually change the address on your order. If your order has already been dispatched, then unfortunately there is nothing I can do.

UK deliveries usually take between 1-3 working days to arrive. If your order hasn’t arrived after 7 working days, please check with neighbours and in any safe places outside your property. If you still cannot find it then please get in touch and I will investigate further.

International deliveries usually arrive within 3-4 weeks however it can take up to 8 weeks if there are delays at customs. If you selected standard delivery at checkout then unfortunately I will not be able to see where your order is in the network as Royal Mail International Standard is an untracked service and does not come with a tracking number. Please wait at least 6 weeks and if it still has not arrived, please get in touch and I will investigate further.

I try to take on as many commissions and custom requests as I can but, unfortunately, I am not always able to accommodate your specific request. Please contact me for more information.

For full disclosure, I do charge more for commissions as they are items I am creating from scratch which I will not necessarily be adding to my product circulation. This means that my standard hourly rate for design work applies. In addition to this, professional printing costs for small quantities are much higher and so this also factors into the final quote.

If your request is something I am planning on adding to my product inventory then keep an eye out for it in the restocks and you will be able to purchase it at the standard bookmark price!

It depends. Some of the bookmarks in the sets are also part of my original standalone collection and so can be purchased separately. However, others have been designed exclusively for the bookmark sets and are currently not available to purchase on their own.