Cancellation Request
Cancellation requests are accepted, but we can only process them within 12 hours after purchase. Please contact us immediately through messages if you wish to make a request.

Order Change Request
We accept order changes but can only do them within 8 hours after placing the order. We strongly advise contacting us immediately through messages for these requests.

We ONLY accept returns and exchanges if your item is damaged, misprinted, or wrong item. Exchanges are accepted within 30 days after receiving the order. We do not provide return labels for returned items, as customers shoulder the shipping costs. For more information, please contact us through messages.

We can do replacements for orders with issues. If you claim your item to be wrong or defective/damaged, please send us photos of proof that clearly show the issue with your order. We also ONLY accept replacements within 30 days after delivery

We do not accept returns for refund items unless your order falls under these:
-Damage/Defective upon delivery
-Misprinted
-Wrong item
If you received your order with the following, please contact us immediately in messages and send us photo proofs of the issue. Refund requests are ONLY accepted within 30 days after receiving the item.

Orders usually take time to be completed. But you can always refer to our standard time frames to know when you will need to expect your item to arrive:

US - 7 to 10 business days
International - 15 to 30 business days

Disclaimer: Arrival of orders may still vary from time to time due to delivery delays. If you notice that your order exceeds our standard time frame, please contact us so we can help you with the issue.

Your tracking issue may be one of these:

Tracking not updated - some couriers may take time to update the status of your package. Mostly, it takes them 72 hours, but in some cases, it could last up to 6 days. If your tracking hasn’t been updated within or after these time frames, please contact us immediately.

Tracking not available - Etsy automatically links your tracking information through your account once your items are shipped. If you haven’t received any notification about your tracking number, please reach out to us so we can update your tracking information.

If your order's tracking is in this case, we advise you to follow these steps:

·Confirm your shipping address - please confirm through your order receipt if you have given us the correct and deliverable shipping address
·Check with your leasing office or neighbors - if your shipping address is correct, the next step is to ask your neighbors or office attendants if they have noticed a package delivered to your place. If they don’t know the whereabouts of your package, please proceed with the last step.
·Reach out to your local post office - They may still have the package at their building and accidentally marked it as delivered.

If the post office doesn’t have your package, please immediately contact us so we can provide a solution.

Packages that are returned can be resent. However, customers will shoulder the expense of reshipping the item since the initial shipping fee was already used. This applies to items with failed delivery attempts due to address or addressee issues, or packages that are not collected and kept for too long in the post office. If you wish for your items to be resent, please contact us so we can process your request.

If your package has not been delivered within our standard time frame or is still lost even after asking the post office, reach out to us immediately or within 30-45 days so we can give you a proper solution for your claim.