Enamel pins are handmade items from filling the enamel and polishing for a finish look. Please keep in mind that enamel pins will rarely ever be in "perfect" condition.

[A-Grade] is the highest quality we can offer. They are close to perfection and may have few flaws.
[B-Grade] will have noticeable imperfections.
[C-Grade] will have major severe defects.


*Please note: When purchasing any enamel pin, it is assumed that you have read, understood, and agreed to this grading scale*

CNM STUDIO does not offer refunds or replacements for orders shipped with Untracked Shipping. We cannot locate and file a postal claim on orders that do not come with a tracking number. Once your package is delivered to the post office, we no longer have access to your package. CNM STUDIO is not liable for any lost or undelivered packages. If you are concerned with this, please choose a shipping method that includes a tracking number.

*If you are from the US or International, it is strongly suggested not to choose "Small Packet USA/International" as it does not have a tracking number.

If your tracking number shows that your package was delivered, but you didn't receive it, please try and check the following:

1. Did you enter the correct shipping address?
2. Check with housemates or neighbours if they had picked up your mail or it was accidentally delivered to the wrong house/building/unit
3. Please follow up with your local post office to check if they had miscanned your package or if there was another issue.
4. Give it a few more days for your order to be delivered.

*If you still haven't receive your order, please send an email to shopcnmstudio@gmail.com along with your order number. We will further discuss the next step and submit a postal service ticket/claim.

Orders that are returned to CNM STUDIO is most likely due to incorrect or wrong address. Please choose a solution listed below and send an email to shopcnmstudio@gmail.com along with your order number.

Solutions:

- Reshipment: Customer will have to pay shipping fee again (*Please double check your shipping address before submitting a request for reshipment.)

- Refund: Customer will be refunded for the whole order excluding shipping and handling fee. Shipping and handling fee will not be refunded.

*We are aware that we offer both untracked and tracked shipping. When an untracked package is sent to us, we will email and inform the receiver regarding the issue.

Please read the listings' description for info regarding about the item. Should there be damages on the item, it will be stated on the description. All pc's and non-pc's are all official.

Not responsible for lost or damaged mail once it's been shipped out. All purchases will be packed safely with appropriate packing supplies.