We stand by the quality of every piece of jewelry we create and send. All our jewelry comes with a 100-day warranty against manufacturer defects, starting from the day your jewelry is delivered. If you encounter any issues with your order related to manufacturing defects, please don't hesitate to contact us.

Please note that any parcels marked as "Returned To Sender" will be disposed of upon return to our shipping carriers. To avoid this, it's crucial to ensure that the shipping address on your order is accurate. We will not send replacement parcels or provide refunds for cases where a parcel was returned for the following reasons:

1. The address provided was incorrect.
2. The parcel remained unclaimed after delivery attempts.
3. The address was deemed undeliverable by the carrier.

All orders will be shipped to the shipping address provided during the Etsy Order process. Please take a moment to double-check that this address is correct before completing your purchase. We cannot be held responsible for packages shipped to the wrong address. It is the buyer's responsibility to ensure that all shipping information is accurate when placing an order.

Additionally, please be aware that parcels marked as "Returned To Sender" due to incomplete or inaccurate addresses will be disposed of upon their return to our shipping carriers. Therefore, it's essential to ensure the correct shipping address is provided during the order process, as we will not send replacement parcels for incorrect addresses.

To find the perfect fit for our hoops, please follow these easy steps:

Please Note: We use millimeters (mm) as the unit of measurement for all our jewelry. One centimeter (cm) is equivalent to 10 millimeters (mm).

1. Using a ruler, measure the distance from the center of your piercing down to the edge of your ear where the hoop will fit snugly.

2. Depending on your desired fit:
- For a SNUG fit, add approximately 1mm to the measurement.
- For a LOOSE fit, add approximately 2mm to the measurement.

These are our standard recommendations for measuring and finding your perfect hoop size. However, please be aware that this method does not account for variations in ear width and thickness, as each ear and piercing is unique.

Alternatively, if you already own a hoop that fits perfectly, you can determine its size by measuring the inner diameter as follows:

1. Using a ruler, align the start of the ruler (0mm) with the inner edge of the hoop.

2. Extend the ruler to the furthest opposite inner edge of the hoop to obtain the most accurate sizing measurement.

This measurement will be equivalent to the size of our hoops.