Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We sometimes share sneak peeks of customer items on our Instagram https://www.instagram.com/buzzbespokebybusby/

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.

Refunds are not available. If the item is damaged in shipping it is essential to have photos of the damaged item and the box/packaging to file an insurance claim. Also, retain the damaged item and the box/packaging to present to the post office if necessary.
**Please note that any damage must be reported to our shop within 48 hours of receiving the package.

All orders will be processed in our standard 1-5 business days. If you need it SOONER you can purchase the Rush Shipping Order Fee listing in our shop.

Buzz Bespoke is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we had your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the purse, bag or digital item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

If we do not get a response on approvals of custom orders, we will wait 48 hours and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.
If we have a question on your personalized custom embroidery monogram. We will pick the initial from the first name of the buyer and coordinate colors with the bag purchased.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping.Please understand, NO returns are accepted for shipping delays.