If you are getting a Made-to-Order item, it usually takes between two to three weeks (around 15 business days) for us to produce the item. But if it is a Ready-to-ship item, it usually takes 3 to 5 business days for us to prepare the item for shipment. It takes 3-6 business days to deliver parcels to the USA, and 3-9 business days to Europe. We deliver worldwide, and the delivery can take up to 10 business days to some countries.
Please note that we are not responsible for any delays caused by customs processes.

We partner with shipping companies of international repute such as Fedex or DHL. Immediately we ship your order we will send you your tracking number.

We take great pride in offering a lifetime guarantee on all our jewelry pieces. However, please note that this guarantee does not cover cases where the jewelry has been permanently damaged due to improper use or attempts to repair it elsewhere.

Rest assured, we are committed to resolving any issues you may encounter with your jewelry. We strive to provide exceptional after-sales service to our valued clients, and each case is handled individually. If you have any concerns or questions, please don't hesitate to contact us. We are here to assist you.

Yes, we will need the exact and correct size of your ring. We advise that you visit a jewelry store close to you. Get your ring size measured by a professional.

Import and customs taxes may apply, and the buyer is responsible for any associated fees. Please check with your local customs office for more information.

Contact us for more details about this, and we will implement your specifications and requirements in the BlackTreeLab style.
If you have a stone, we can you make a custom ring for you as well. You can send your stone, and we will make a ring for you in our style.
We do not use other silver or gold to make your jewelry. You cannot send your old Gold or Silver jewelry to make your jewelry.

- Returns are accepted within 21 days of receiving the parcel.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Please allow 3-9 business days for US customers and 3 weeks for customers from other countries for us to receive and inspect the jewelry.
- Refunds are subject to verification of the item's condition and compliance with return instructions.
- Shipping fees and custom taxes are non-refundable.
- Please allow 2 business days for us to process the refund after receiving and verifying the returned package.
- Once processed, the refund will be applied to your credit card or original payment method within a certain timeframe.

Here are some essential points to note regarding exchanges:
- Exchanges will be processed within 5-21 business days of receiving the returned item. The exact timeframe depends on the time required for our master to create a new jewelry item for you.
- For ring size adjustments, please allow approximately 5 business days for us to ship the resized ring back to you after receiving your parcel.
- Shipping costs for the new item are the responsibility of the customer.
- Please contact us through private messages to provide the details of your exchange request.

All our silver jewelry pieces are made with high quality 925 sterling silver, which contains 7.5% of copper and 92.5% of silver. This is so because pure silver is somewhat soft and copper is added to make it stronger and harder.

We make sure we pay utmost attention to details in every piece of jewelry that we make. The oxidation technique is used to give more volume to the design. In the end, what we get is a piece of jewelry that looks natural and vivid.