CatsMode offers worldwide shipping through reliable couriers like DHL, USPS, FedEx, and UPS. International shipping cannot be expedited, and transit time/customs clearance may vary.
For shipping details, including rates and customs information, please visit our Shipping Policy page. Our custom hand-made products require 1-2 days for production. Feel free to contact us with any questions.

Yes, CatsMode ships internationally! We offer worldwide shipping to cater to our global customer base. If you would like more details, please visit our Shipping Policy.

We can only change the address if the order hasn't been shipped out yet. Please get in touch with us to see if the change is possible.

Rest assured, if you encounter any issues, feel free to reach out to us. Simply message us with details about your problem, along with your order number, and we'll promptly address and resolve the issue for you!

You can mount the cat wall furniture on a variety of solid walls, including drywall or concrete. We provide two types of wall mounts in a set to ensure cat wall furniture’s compatibility with different surfaces.

Our cat wall furniture is exclusively designed for indoor use. Due to the natural sensitivity of wood to extreme temperature changes, high humidity, and outdoor weather conditions such as snow or rain, it is recommended to install the wall-mounted cat furniture indoors. This ensures that the furniture is situated in an environment with normal room temperature and humidity levels, maintaining its longevity and quality.

Yes, the cat wall furniture can be easily removed or repositioned without causing damage to the walls. It's important to note that cat shelves are mounted using anchors that involve drilling into the wall. Consequently, once the cat wall furniture is removed, the holes will remain. However, you can easily take down and reposition the cat furniture multiple times without any issues.

To ensure optimal stability and safety, it's recommended that your feline friend weighs no more than 10 kg, as this is the maximum weight limit the cat shelves can support.

Should your package arrive in a damaged condition, kindly retain the original box and all packing materials. Thoroughly inspect all items to ensure none have sustained damage as well. In some cases, the carrier may require an in-person inspection of the package and its contents to facilitate the issuance of a replacement. Should you encounter a damaged package, please contact us promptly. We'll require photographs of both the inside and outside of the box, along with images of the shipping label and any damaged items. Rest assured, we will make every effort to swiftly address your concerns and dispatch replacement items. If you encounter any issues with your order or believe you've received a defective item, reach out to us immediately. It'

Unfortunately, customized or personalized cat wall furniture cannot be returned. Each piece is uniquely tailored to your specifications, making returns for these items impractical. We encourage you to review the customization details carefully before placing your order. If you have any specific concerns or questions, feel free to reach out to us for assistance.