Refunds, Returns and Replacements:

If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a refund or replacement within 7 days of the date of receipt of the Product.
Please email Jane.designs@outlook.com with your order number, a description and a clear photograph of the damaged goods and we will consider if you are eligible for a refund or replacement.

If you choose to receive a refund, we will refund you the total amount you paid for the Product(s) within 28 days of the day on which you provide us with evidence that the Product(s) are faulty.

Please note, that it is not our policy to offer both a refund and a replacement.

If you choose to return a non-personalised item, we will refund you the total amount you paid for the Product(s) within 28 days of receiving a return.

All non-personalised Product(s) can be returned for free within 30 days of purchase. Free returns can be arranged via Jane.designs@outlook.com in exchange for a full refund on the Product within 14 days of receiving the return. The item must be returned in its original condition and packaging.

Please note: The above returns policy refers to a change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.