SHIPPING POLICY
1. If your item has a value of £25 or less then it will be posted by regular domestic or airmail service which has no tracking, but there is compensation. However, you cannot make a claim with the post office for loss until a minimum of 25 working days have passed.

2. If tracking is important to you and YOU DID NOT CHOOSE then Please convo me immediately and I will create an additional shipping listing for you.

3. Higher value items have been listed with tracked and signed shipping as standard.

3. Items required quickly can be sent by Next Day delivery domestically and by Courier internationally. Convo me for a shipping listing if you missed these upgrade options at Checkout. I do need your email address for the courier's acceptance and tracking.

4. If tracking shows that an item could not be delivered and you have not followed up on redelivery or customer collection then the item will be returned to us. Upon it's safe arrival you will be given a partial refund after taking into account any costs incurred by us.

IMPORT TAX
We do ship worldwide and most countries have import taxes and duties. In many cases Etsy is collecting this tax at the checkout, but items refused will not be refunded until we have received them undamaged. We will deduct the shipping fee, and any customs fees incurred when it enters the UK's domain. Unfortunately, EU countries are now collecting 20% import vat (zero threshold) and duty (threshold £135). The tax in Australia is 10% and in the USA individual states set variable taxes ranging from around 5% to 10%.

DELAYS
All international items sent are subject to delay due to customs controls and processing delays while redirecting post from one service to another. These delays can be minimised by requesting premium courier services such as FEDEX, which are very rapid and you often have your purchase within 72 hours. I do need your email and telephone number to fulfil the courier's requirements.

There is additional stress on worldwide postal services due to the international security measures and the coronavirus pandemic. So please be patient if your item takes significantly more time than expected to reach you. ETSY AND THE POSTAL SERVICES ALSO REQUEST YOUR PATIENCE DURING THESE DIFFICULT TIMES. Delay is unfortunately a risk with international post.

Royal Mail expects delays to international mail due to an ongoing cyber attack.

CHECK YOUR LOCAL POST OFFICE
If your item has not arrived. you will need to liaise with your local post office if you are not around when they call.

RETURNS
Due to the nature of vintage items, imperfections can be expected, but we do list anything untoward in the description of each listing. ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS so please be certain before purchasing anything.

FEEDBACK
Once you have received your package and are happy with your purchase please feel free to leave a review of your shopping experience with us. Positive feedback is very important to sellers on ETSY.

We strive for 100% customer satisfaction and if for any reason you are unhappy or dissatisfied with your order, please contact us immediately so that we can resolve the situation in the best way possible.

Please resist leaving negative feedback for delays with shipping. As mentioned above, there are several ongoing reasons why delays occur and it really is beyond our control. We only ship to countries with proven secure systems so be assured your parcel will not get lost. It will either reach you or be returned to me if that is not possible, At the moment, there are delays/backlogs (sometimes significant) in the postal system because of the Royal Mail cyber attack. Not all items are affected, but it can be irritating and frustrating for all of us,

Please bear in mind there may be substantial delays and costs with international purchases during 2020 and 2021.