Timing varies depending on my current work load and the nature of the order request. I suggest allowing 3 to 5 weeks for design time and completion, and then add another week for delivery time for orders within the US and 5 to 6 weeks for delivery outside the US.

Yes! I have designed many bouquets with cherished, meaningful items that are sentimental to the bride and her family. I suggest sending them insured, and the sender needs to know that I cannot assume responsibility for loss once the items are sent. I alter materials, and many alterations are permanent, so if you would like to include personal items, they become part of the overall work of art and may be changed from its original state.

No. All custom orders are non refundable and cannot be cancelled.

I require an initial deposit of half down to begin. This deposit is non refundable as I use the money to purchase materials for custom work and this also reserves my time and guarantees my dedicated service to you over others. The final balance is due upon order completion.

Yes! I design in phases and send photos for your review at each phase. I do my best to photograph different angles and use natural light with no filters so you can see your item(s) as they really are. I do not advance to the next phase until you are satisfied with what you see. Custom work is a service, and it is necessary for me to hear your true thoughts and feelings so I can capture your vision.

It is typical to make major changes and design alterations at the first phase. Sometimes I nail it right away, other times it requires another round of changes. This is a process of back and forth between artist and customer, and candid communication is key. This thorough communication process has resulted in much success and happiness.

Yes! I'm happy to gift wrap your purchase for your special someone. Just let me know at time of purchase.