CARE OF YOUR NEW JEWELRY:

Jewelry should be taken care of better than we actually do (I am guilty of this myself). It shouldn't be exposed to make up, sprays, perfumes, soap & lotions as the plating can be worn off. It is recommended that you take your jewelry off to swim, shower, and sleep. When you are not wearing your sterling silver or silver plated jewelry you should store it in an air tight zip-lock bag - this will prolong tarnishing.

If your jewelry does tarnish you can always gently scrub it off with an old toothbrush and toothpaste then rinse with water but dry thoroughly immediately afterwards.

LASER ENGRAVED CHARMS:
Remove protective covering on the charm; clean any packaging residue with a lint free

Every order is packaged in a cute organza gift bag ready to give as a gift, care instructions are included when appropriate.

You can have your gift sent directly to your loved one with a customized note attached. It's easy, when you checkout all you have to do is check the box to select that it is a gift and the option will come up to purchase a gift wrapping.

Please note when gift wrapping is purchased for Canadian and International orders it will be sent in a gift bag instead of a wrapped box as the box requires more costly shipping to be purchased.

Or you can check out these links:

Gift bag: https://www.etsy.com/ca/ajoyfulsurprisegifts/listing/561679025
Gift box:
https://www.etsy.com/ca/shop/ajoyfulsurprisegifts?ref=l2-shopheader

Please contact me with any custom or personalized order requests. I have new supplies arriving weekly so I usually have more items in stock then I have time to list so please ask me if there is something you are looking for :)

I am happy to make substitutions so if you see something in my shop you would rather than what is listed please leave me a note upon payment.

Thanks!!

I take copyright infringement very seriously. I make every attempt to insure that the gifts I sell is not in violation of any copyright or trademarked design from any company or artist. If you see an item in my shop that you feel is a copy of your design, please convo me right away.

US - shipments can be tracked but tracking is only available once your package has left Canada.

When you received notification your package has been shipped please give it a couple of days before you can expect to see tracking information. Please contact me with any questions or concerns you might have. Delivery time is usually a week.

CANADA - Unless you upgrade your shipping tracking is not available.

INTERNATIONAL - Some countries have tracking and some do not. This really depends on your countries ability to track packages within your own country. You can start to see your tracking (if available) after a couple of days of shipment. If you want guaranteed full tracking please contact me to make sure it is included.

No. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service. We are not registered to collect VAT.

Measurements and more product information can be found under "Item details:"

Please check each individual listing for measurements, materials etc but if you have any questions please message me.

If you notice the address you entered for the SHIP TO is wrong, please contact me right away.

If your order has been shipped back to me (bounced back) there is an additional $5 reship fee along with the postage cost again (unless it was my fault :). These fees are less than my actual costs as the US/International brokers charge a large fee for returning your order back to me.

EARRINGS:
I am sorry but I do not accept returns for earrings once they have left my shop for hygiene reasons.

Yes we do as follows:

Canada: On orders over $25 US
(tracking not included)

USA: On orders over $35 US
(includes tracking)

International Orders: On orders over $79
(most countries have tracking - not guaranteed)

Please message me with questions ahead of time.