Gift wrapping is available on an extra cost - 3 EUR. Once you purchase it at the Checkout, Your Amber Jewelry will be carefully put into a high-quality dark grey and silver shades box with our golden logo and tied with an elegant golden color ribbon.

Custom and personalized orders are available. Please contact me with your ideas and wishes, and we'll try to make a custom amber jewelry piece specially for you.

Please read detailed suggestions in our blog: https://www.amberbytorvela.com/post/how-to-take-care-of-amber

Some items can be standardized, please contact me via Etsy conversations or via e-mail amber@torvela.com and we'll try to make it work!

We are manufacturers of all amber jewelry in our shop, that's why we guarantee that the products are authentic and made from genuine, natural amber.
We always put a business card size certificate of authenticity in the package.

STANDARD SHIPPING
Provided by the Lithuanian post, items are shipped with a tracking number, so it has to be signed when picking up.
Delivery times at this period of time expanded and are difficult to estimate, therefore please contact us directly for the newest information.

EXPRESS SHIPPING
Provided by TNT delivery service, available all over the world.
Purchase it at Checkout and write down your phone number in notes, since it is necessary for the delivery services.
Pick the area (EU or NON-EU) according to your shipping address.
TNT says the estimated delivery - up to 4 w.d.

OTHER SHIPPING OPTIONS
If you have a shipping company you trust, contact us directly and we will do the best we can to ship your purchase with your chosen courier.

If the Buyer due to any reason does not accept properly delivered items, they will be returned to us.
In such cases, we are willing to ship the product repeatedly at an additional EUR 8 shipping cost.
After the buyer pays for the repeated delivery, the items will be shipped.

We will wait for the Buyer’s answer on their choice for 6 months after their purchase. In case we will receive no answer, the order will be canceled and funds will not be returned to the Buyer.

- Amber Raw Material pieces.
- Earrings (In cases where our items are packaged in the transparent plastic package, which cannot be re-sealed when the packing is opened, we will not be able to accept such unpacked items due to hygiene reasons.
Such package allows the Buyer to properly inspect the items without unpacking it. Therefore, in case you are not sure about the item, please inspect it without opening the package.)

In case the Buyer chooses other than the usual cheapest method of delivery of items, i.e. if the Buyer chooses express shipping option, we will deduct the difference between express shipping fee and fee for shipping under general order (which usually is EUR 8)) from the payments to be returned to the Buyer in case of return of the items.

In case the items are shipped outside EU and EEE, we may (it depends on particular circumstances) incur additional expenses related to custom fees for recording of custom documents (most often it's 30EUR), which will be deducted from the payments to be returned to the Buyer in case of return of the items.