No problem! Please message us directly if you would like a mock up of your order. If it is requested through notes to seller at checkout, we do not see it until we go to create your order which can delay processing time. Send us a message instead! :)

Our hours are Monday-Friday
9am-5pm

We do try to get back to customers outside of these hours when possible :)

The best way to contact us is through Etsy messaging, we do not always reply to e-mails due to them getting lost in a sea of messages each day.

We have size charts available for all of our clothing items.

Please ALWAYS check with the size chart as we do not accept returns for sizing errors.

All of our sales are not to be combined with any other offer. If we are having a sale in our shop, and you have a coupon code that is worth more, the highest value will always override the original sale, unless otherwise stated.

Our shop is located in Hamilton, Ontario, Canada. If you feel that you live close enough to us that shipping shouldn't take the full 10 business days, unfortunately that is not the case.

Even if you live in the same city as us, lettermail shipping has NO guarantee. Even though it shouldn't take 10 business days to reach you, sometimes it does. Sometimes the items are the lowest priority because they are not parcels. The post office always gives parcels a higher priority.

PLEASE purchase a shipping upgrade if you need your item sooner than 3 weeks from the day you purchase.

Canada Post estimates that letter mail should only take 3-6 business days within Canada. This is NOT the case. In my experience, it almost always takes longer than they say it will. This is why we provide the 10 day business day estimate.

When in doubt, request a mock up :)

We will not return or refund items if you are unhappy with the font choice you made. We offer mock ups on all custom orders IF REQUESTED. If you do not request one, we will not send one. Please send us a message through Etsy to request your mock up. This is very important as some cursive fonts may overlap, or not look the best with your wording.

If your order hasn't arrived and it has been over 10 business days, we will send out a replacement. Keep in mind, that if you need your item by a certain date you should be purchasing a shipping upgrade so that the item is trackable.

Our coupons DO NOT STACK. If our items are on sale and you have a coupon, the highest percentage off will take effect. We are a small business and cannot offer multiple sales at one time.

Please check your item over upon delivery and let us know if there are any quality issues. If an item arrived damaged, we are happy to replace it but you must let us know WITHIN 7 DAYS OF DELIVERY. Due to the nature of our items being for events we have to stick to this policy.