Our pieces do not come with a certificate or appraisal unless stated in the listing. Erin has studied at GIA and uses the knowledge gained there to assess pieces.

We recommend that appraisals, such as for insurance, be carried out by a qualified independent appraiser, someone who does not buy or sell jewellery and therefore has no vested interest in the outcome of their findings.

If you are returning an item from outside the UK the original customs label, CN22 or the original Commercial Invoice if the item was sent DHL, must be adhered it to the outside of the returned package. The package must also be returned from the country it was sent to.

Please contact us for exact instructions. Failure to return the piece following our instructions may result in us being charged a non-refundable customs clearance fee and VAT at 20%. If these charges are incurred by Addy's Vintage due to incorrectly labelling an item during a return or returning it from a different country than it was originally posted to we will deduct these costs from the customer's refund. No one wants to unnecessarily donate money to the government!

We accept returns / you may exercise your right to cancel within 14 days of you receiving your item. The item must be in its original condition and can be returned for any reason.

Outside the UK shipping from Addy's Vintage at a rate of £20 for Royal Mail and £40 for DHL is not refundable. The buyer is responsible for return shipping costs. If we provide a return shipping label for the buyer's ease, such as through DHL, this will be deducted from the refund at it's actual cost, to be agreed with the buyer before hand.

Within the UK the buyer is responsible for return shipping.

We are unable to accept returns on items which have been purchased on a lay-away / payment plan.

Generally, yes we can. Each ring has limits as to how much it can be sized up or down. We usually provide details of these limits in it's listing. The cost for resizing varies a lot based on how many sizes the item has to be altered. Please let us know the ring and required size for a quote.

We are NOT able to accept a return if the item has been altered in any way. If the item was altered by our jeweller, such as sizing, then we will guarantee the sizing or alteration but are unable to accept a return because it has been customised for you. We cannot accept a return or be held responsible for any work done on a piece by someone who is not employed by Addy's Vintage. This includes resizing or repair work completed by another jeweller.

We ship from London, England and aim to ship within three business days. Shipping transit times depend on the country the item is being shipped to. Customs, taxes, and import fees are the responsibility of the buyer.

Each country has different rules on what can be imported and any fees associated with importing. If you need assistance in figuring out any of your country's import regulations or fees please contact us. Sales may be cancelled if the goods are not permitted to be imported to your country. We reserve the right to change the chosen shipping method for any reason.

Estimated shipping times using Royal Mail:
UK: 1 - 2 business days
Western Europe: 6 - 15 business days
Eastern Europe: 6 - 15 business days
US: 12 - 21 business days
Canada: 14 - 30 business days
Australia - 14 - 30 business days
New Zealand : 14 - 30 business days
Japan: 7 - 14 business days

Estimated shipping times with DHL:
Western Europe: 1 - 3 business days
Eastern Europe: 2- 4 business days
US: 2 - 5 business days
Canada: 3 - 7 business days
Australia: 3 - 7 business days
New Zealand: 3 - 7 business days
Japan: 2 - 5 business days

Shipping times are not exact and will vary depending on customs, security, weather, holidays, strikes, and other factors beyond our control. Please contact us before ordering if you have any questions.

Yes, we do. For items over £300, we require 1/3 down, 1/3 in 30 days, and the final 1/3 due within 60 days from the date of purchase. The item will ship once all payment have cleared. For items between £100 and £300 we require 20% down with the balance due within a month. Shipping addresses must be the same for all payments made.
If a payment is late or you need more time please contact us. We allow a 5 day grace period to make a payment after its due. If we don't hear from you or the plan is cancelled for any reason we will refund the amount paid minus a fee of 20% of the items total price to cover our time, the item having been unable for others to purchase.

In the extremely unlikely event of an item getting lost in transit, we will issue a full refund for the cost of the item and shipping.

If something is lost in transit, arrives broken, or you have concerns about a piece please contact us immediately.

If your item is delayed or lost we will follow our carrier's, Royal Mail's or DHL's, policies and procedures regarding length of time before we can file a formal query. With Royal Mail this is normally 25 business days after posting for them to start formally searching for the missing item.