Returns and exchanges are graciously dealt with on a case by case basis, and all returns are shipped at the expense of the buyer.

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P A T T E R N S: Digital pattern downloads are non-refundable.
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I accept credit card payments directly through Etsy as well as payment through PayPal.

PayPal notes:
If paying with an echeck, your item will ship after payment clears.

No Etsy account? No problem! Send me a message and I'll direct you on how to submit your order and payment through PayPal.

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I M P O R T A N T: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees
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* * * F R E E / L O C A L / P I C K - U P * * *
Your item can be picked up from Langley, BC. Please email me for the Local Pick-up Coupon Code and to set up a date/time to pick up your item(s).

* * * S H I P P I N G * * *
Other than the Remembrance Poppy, all orders are shipped via Chit Chats or Canada Post with tracking unless otherwise requested. You will receive an email notification at the time of shipping, that will include your shipping tracking number, or in the case of International Orders, a shipping confirmation number.

* * * E X P E D I T E D / S H I P P I N G * * *
Expedited shipping includes insurance and tracking, and takes approximately 1-5 business days within Canada, and 1-2 weeks within the USA.

* * * I N T E R N A T I O N A L / S H I P P I N G * * *
Orders shipped outside of North America are shipped via Canada Post Small Packet Air.

* * * S H I P P I N G / T I M E S * * *
While packages generally arrive MUCH sooner, I allow the post office up to 2 weeks for Domestic deliveries, up to 4 weeks for deliveries to the USA and up to 5 weeks for deliveries outside of North America. Thank you for your understanding!

* * * H O L I D A Y S * * *
Please remember that shipping around any holiday can be very unpredictable and Expedited Shipping is recommended to ensure faster delivery times!

* * * C U S T O M / O R D E R S * * *
I am quite happy to accept custom orders; however, custom orders must be paid in full and may take up to 8 weeks to process if specialty fabrics or pattern customizations are needed. Sales and coupon codes do not apply to custom orders.

* * * W H O L E S A L E / O R D E R S * * *
Please message me directly for wholesale orders.

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I am always happy to answer any questions or concerns you may have. Please contact me via Etsy or email me: gratitude {at} 12littlethings {dot} ca
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This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US, Canada and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Zuri Scrivens, am the data controller of your personal information. If you have any questions or concerns, you may contact me at gratitude [!at] 12littlethings.ca.