BuiltForChaosTools

Privacy Policy – Authentic Mess Studios
1. Information I Collect

To fulfill your order, I collect certain information that you provide to Etsy, such as:

Your name
Email address
Billing / payment information (I don’t see full card numbers)
The product(s) you purchased
Any details you include in a message to me
Etsy also provides me with your country and other information needed to complete the transaction.

2. Why I Need Your Information & How I Use It

I use your information to:

Process and deliver your digital order
Provide customer support and respond to messages
Resolve disputes or troubleshoot order issues
Comply with Etsy’s policies and my legal obligations (e.g., accounting/tax records)
I do not sell or rent your information to third parties.

3. Information Sharing & Disclosure

I may share your information only in very limited circumstances:

With Etsy: as necessary to provide you with my services and comply with Etsy’s Seller Policy and Terms of Use.
With service providers: I may use trusted third parties (for example, payment processors or email providers) to perform functions for my shop. They only receive the information they need to perform those services.
For legal reasons: If required by law, court order, or government request, or to protect my legal rights (for example, for tax/audit purposes).
I do not share your personal information for marketing by unrelated third parties.

4. Data Retention

I keep your order information only for as long as necessary to:

Provide my services to you
Comply with legal and tax obligations
Typically, I retain order records for up to 7 years for accounting and legal compliance, unless a longer period is required by local law.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

The right to access and receive a copy of the personal information I hold about you
The right to request correction or deletion of your information (except where I’m required to keep it for legal reasons)
The right to object to or restrict certain uses of your data
To exercise any of these rights, contact me via Etsy Messages or the email listed in my shop.

6. How to Contact Me

If you have any questions or concerns about how I use your information, you can contact me through Etsy Messages.

If you’re in the EU or UK and wish to raise a concern about my use of your information, you also have the right to contact your local data protection authority.