NudiGoods

Our primary concern is always environmental firs. Nudi Goods does not accept returns or provide refunds, as online returns generate 5 billion pounds of waste per year in the United States and 15 million metric tons of carbon dioxide. We encourage smart shopping by only purchasing what is needed, and thoroughly reading descriptions beforehand.

Feel free to contact us within 30 days if you have ordered a product that has arrived damaged, as case-by-case exceptions are made. We require photo documentation for returns or refunds.

If you are having trouble with the performance of a product, please refer to the provided instructions, or get in touch!

Nudi does not use any plastic in the packaging of your orders. No tape! We use a paper gummed tape and recycled/reused materials for padding (paper, newspapers, shredded paper, and occasionally biodegradable packing peanuts). If you have any further questions or concerns, get in touch!

If you noticed that your address is incorrect, but your order has not been shipped yet, please get in touch ASAP.

If you provided the wrong address and your order has already shipped, please understand that Nudi is not responsible for covering the cost of shipping to re-deliver your order. If USPS cannot deliver, or you didn't pick up your package from your post office and your package is returned, we will refund the cost of the goods purchased upon your package arriving back with us (shipping not included, as that's a service through the USPS).

If your order is going to the wrong address, we recommend you immediately check in at your post office and file to forward your mail if you haven't already.

Wholesale is generally not available at this time, however you can feel free to send a message as this may change.

It is your responsibility to check in with your local postal provider or government body to determine if there are customs fees, and if so, what the rates are. We do not cover these costs because they vary so drastically from country to country, even by region and city. We also simply do not have access to this information, and therefore your best option is to check locally and determine if ordering overseas is within your budget.

Yes! Nudi Goods only uses mineral or natural (no synthetic or chemical) pigments for tinted/shimmer products, which are purchased from suppliers providing a child-labor free guarantee.

In September 2019, we began sourcing beeswax from one supplier/apiary that is hormone, antibiotic, and cruelty-free, does not use non-organic chemicals on their farm, which is stressful - even fatal - to colonies. While the farm is not certified, they follow organic practices. We are happy to support a small family-run business and their work in the beekeeping world.

Regarding Vegan Products:
We no longer make custom vegan products due to the high cost to produce and low interest. Please understand why we have not switched to vegan waxes:
1. Responsibly sourced from one supplier, preferably in the US
2. Procured free of plastic waste/packaging
3. Performs well in products
4. Affordable, non-financially-excluding

While we do try to choose organic whenever possible, one of our main philosophies is that sustainability should accessible to all people, regardless of income. Some ingredients do not fall under the umbrella of what is able to be certified organic (i.e. mined minerals), and others are at an exponentially higher price point, making certain products only accessible to a more exclusive crowd. In other scenarios, ingredients come from just-as-good-as-organic suppliers, but the reasoning for why it’s not organic might be financial or political. We believe that, in certain situations, the organic label is just that: a label, and therefore it’s not our highest priority to be able to say all our products are organic.

Packages are considered "lost in transit" by USPS after 20 days from the USPS acceptance date domestically, and 40 days internationally. Once packages are deemed lost, we will file a claim on your behalf in order to provide you with a refund. Part of this process involves having the customer to sign an affidavit in order to confirm the validity of the claim. For all lost packages, whether they are lost in shipment, lost in customs, or stolen upon delivery, we do not provide replacements: we are only able to provide refunds. Packages that have been lost for more than 90 days (about 3 months) are no longer eligible for refunds. If your package has been lost for more than 20 days for US or 40 days for International, please contact us.

Please be advised that Nudi Goods’ products are not intended to diagnose, cure, mitigate, prevent, or treat any disease or health conditions. Nudi Goods products are not to be considered a Medical Device. 

Nudi Goods’ products have not been evaluated by the FDA. Test each product on small portion of skin before usage.

By purchasing our products, you recognize and accept that ingredients may cause sensitivity in susceptible and/or allergic individuals. Nudi Goods is not responsible for such occurrences. You as a customer accept full responsibility of use and/or purchase of products with or without complete and extensive knowledge of product ingredients and/or functions. Nudi Goods is not liable for any individual reaction to products.