This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices: https://www.etsy.com/legal/privacy/
::: General Privacy Statement :::
Crow Creative does not automatically gather any personal information from you, such as your name, phone number, or email address. This information is only obtained if you provide it voluntarily, by purchasing an item, through contacting us via email, messaging or social media and signing up to my e-mail newsletter. When voluntarily providing information to Crow Creative, we will only use your personal information for the stated purposes for which it was collected, unless you provide consent otherwise.
Who am I: Crow Creative is run and operated by designer and artist Julie Hopkins in Toronto, Ontario, Canada. If you have any questions or concerns, I can be contacted at admin@crowcreative.ca.
::: Information Crow Creative Collects :::
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
:: Use of your mailing and/or e-mail addresses ::
When voluntarily providing information via e-mail or through an online form on the Crow Creative website, your personal information is only used for the stated purposes for which it was collected, unless you provide consent otherwise. Your personal information will only be disclosed to or accessed by Crow Creative employees (or designated representative) with a need to know in relation to the purposes for which it was collected. Crow Creative will not sell or rent your personal information to any third parties. Crow Creative uses Mailchimp to manage and distribute e-mail newsletters.
If you provide Crow Creative with your mailing address or e-mail, you may receive periodic mailings or e-mails from us with information about new programs or upcoming events, if you have given permission to be contacted. See ‘Opt-Out’ below for instructions on how to stop such correspondence and refer to the MailChimp section below for more information.
Crow Creative may release your personal information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when believed in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Crow Creative’s Terms of Use. Crow Creative may disclose personally identifiable information to parties, as, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Crow Creative may disclose a name, address, country, phone number, and e-mail address.
Crow Creative uses MailChimp to manage and distribute e-mail newsletters that contain news about our activities including upcoming events, product sales, limited edition and latest releases. When you subscribe to the e-mail newsletter, the information you provide is accessible only by Crow Creative employees (or designated representatives) and MailChimp.Please refer to MailChimp Privacy Policies, which outlines how your information is stored and accessed, and used by MailChimp as part of its services independently of Crow Creative.: https://mailchimp.com/legal/privacy/.
::: Why We Need Your Information and How We Use It :::
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
::: Information Sharing and Disclosure:::
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies or postal services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
::: Data Retention :::
Crow Creative retains your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 7 years.
::: Transfers of Personal Information Outside the EU :::
We may store and process your information through third-party hosting services in the Canada, US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
::: Your Rights :::
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons). We will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
::: Cookies :::
A cookie is a small piece of data stored on the End User’s computer that allows us to monitor each user’s session from quality of service and session management perspectives. This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyze your use of our online resources. Please see ETSY for more details on their cookies policy: https://www.etsy.com/legal/cookies/
You may delete these cookies whenever you wish. If you are concerned about the use of cookies, then you can refer to the help information in your browser software for information on how to disable cookies.
You can change your web browser’s settings to reflect your cookie preferences. Each browser is a little different, but usually these settings are under the “options” or “preferences” menu. You may delete these cookies whenever you wish. If you are concerned about the use of cookies, then you can refer to the help information in your browser software (Firefox, Chrome – Desktop & Mobile and Safari – Desktop & Mobile) for information on how to disable, delete and manage cookies.
::: How to Contact Crow Creative :::
For purposes of EU data protection law, I, Julie Hopkins of Crow Creative, am the data controller of your personal information. If you have any questions or concerns, you may contact me at admin@crowcreative.ca.
::: Additional policies :::
I Julie Hopkins, owner of Crow Creative, retain the rights to all designs, branding and artwork including digital collages prints I produce, including custom or personalized pieces. My work may not be reproduced in any form. All work, including custom pieces may be used in promotional materials and as examples on my website, social media accounts, Etsy store, print promotions or any other marketing.
