DesignsByOliveGrove

Privacy Policy

This Privacy Policy explains how and when I collect, use and share information when you purchase a product from Olive Grove, contact me, or otherwise use my services through Etsy.

Information I Collect

To fulfil your order, Etsy provides me with certain information that you have authorised Etsy to share with me. This may include your name, email address, postal address, order details and other information necessary to process and fulfil your purchase.

If you contact me directly, you may also choose to provide additional personal information in your message.

I only collect and use information that is necessary to process your order, provide customer service, comply with legal obligations and operate my Etsy shop.

Why I Need Your Information and How I Use It

I use your personal information for the following purposes:

To process and fulfil your order.
To arrange delivery of your physical print.
To communicate with you about your order or respond to your questions.
To provide customer support and resolve any issues or disputes.
To comply with legal, tax and regulatory requirements.
To comply with Etsy's policies and terms.
Where necessary, for my legitimate interests in operating and improving my shop, provided these interests do not override your rights.

I do not use your personal information to send marketing emails or newsletters.

Information Sharing and Disclosure

I only share your personal information where it is necessary to provide my services, fulfil your order, comply with legal obligations, or operate my shop.

This may include:

Etsy: Your information is shared with me through Etsy so that I can process and fulfil your order and comply with Etsy's policies and terms.

PrintShrimp: I use PrintShrimp as a third-party printing and fulfilment provider for my physical prints. Where necessary to fulfil your order, I may provide them with relevant information such as your name, delivery address and order details.

Service providers: I may use other trusted service providers where necessary to operate my shop or fulfil your order. Information will only be shared where reasonably necessary for the service being provided.

Legal requirements: I may collect, use, retain or share information where I reasonably believe this is necessary to comply with legal obligations, respond to lawful requests, prevent fraud or protect the rights, property and safety of my customers or others.

I do not sell or rent your personal information to third parties.

Canva

I use Canva to create and prepare designs for my Etsy shop and products. Customer personal information is not intentionally uploaded to Canva as part of the normal order-fulfilment process.

Data Retention

I retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes and meeting legal, accounting and tax obligations.

Where I am required by law to retain information for a particular period, I will retain it for that period.

When personal information is no longer required, I will take reasonable steps to securely delete or dispose of it.

Transfers of Personal Information

Some of the services used to operate my shop may process or store information outside the UK or European Economic Area.

Where personal information is transferred internationally, I will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

Your Rights

Depending on your circumstances and applicable data protection law, you may have rights in relation to your personal information, including:

Access: You may request a copy of the personal information I hold about you.
Correction: You may ask me to correct inaccurate or incomplete information.
Deletion: You may ask me to delete your personal information, subject to circumstances where I am legally required or entitled to retain it.
Restriction: You may have the right to ask me to restrict how your information is used in certain circumstances.
Objection: You may have the right to object to certain types of processing, including processing based on legitimate interests.
Data portability: In certain circumstances, you may have the right to receive your personal information in a portable format.

If you would like to exercise one of these rights or have a question about how your information is used, please contact me using the details below.

Please note that requests concerning personal information held directly by Etsy may need to be made to Etsy.

How to Contact Me

For data protection purposes, I am the data controller of personal information that I receive and process in connection with my Etsy shop, subject to the respective responsibilities of Etsy and other service providers.

If you have any questions, concerns or requests relating to your personal information, you can contact me at:
Olive Grove
Email: ShopOliveGrove@gmail.com

If you are unhappy with how your personal information has been handled, you may also have the right to raise a concern with the relevant data protection authority.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my shop, the services I use, or applicable legal requirements. Any updated version will be posted through my Etsy shop.