CaroBayArtist

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


1. PERSONAL INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as: your name, email address, shipping address, and the details of the product that you’re ordering.
For custom / personalized orders, you must also provide me with the information needed to fulfill that order (names to be printed on the item, for example).
Since purchases are processed through Etsy Payments, I do *NOT* have access to billing and payment details such as your billing address, credit card number or PayPal account.


2. WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


3. INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as print shops and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


4. DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.
For custom / personalized orders, I archive your design files (that is: the PSD, JPEG, PNG or other design files that I needed to create in order to print your personalized design) and keep them in case of future needs (in case you might want to order a reprint or a second identical item at a later time, for example). Design files are usually archived within one year from the date of the initial order: they are removed from my computer, and are archived on a separate hard drive that is kept in a safe.


5. TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

Since I am located in Canada, your personal information may be transferred to Canadian Authorities for me to be compliant with tax and legal requirements.
In order to fulfill your order, I also need to provide some of your information to the trusted Service Providers mentioned in section 3 above. These service providers are based in the USA. I rely on these trusted Service Providers’ privacy policy. The only information I provide them is the shipping address and the design file, in order for them to be able to print and ship your item. No other information is provided to these third parties.
I rely on Etsy’s privacy and data transfer policy as the legal basis for transfer of your personal information linked to your Etsy account and your order. You can read Etsy’s Privacy Policy here: https://www.etsy.com/legal/privacy#transfers


6. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


7. HOW TO CONTACT ME

For purposes of EU data protection law, I, Caroline Brunet, owner of Happy Cat Prints, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy Conversation (Etsy’s messaging system), or via email at info@happycatprints.com. Alternately, you may mail me at: Caroline Brunet, Happy Cat Prints, 130 Chemin du Lac-Bellemare, Saint-Mathieu-du-Parc QC, G0X1N0, Canada. If you wish to access, correct or delete personal information held by Etsy, you may send a request directly to Etsy.