At LuxeBro, every product is carefully handmade, unique, and crafted from premium-quality leather. We believe in exceptional craftsmanship, honest communication, and complete customer satisfaction.
📦 Shipping Policy
Our policies ensure a smooth, transparent, and trustworthy shopping experience for every buyer.
Processing Time
All items are handmade and require 2–7 business days for preparation.
Custom or personalized orders may require 3–10 business days, depending on design complexity.
Shipping Method
We ship worldwide using trusted carriers such as DHL, FedEx, UPS, USPS, or national postal services.
All orders include tracking information.
Estimated Delivery Times
USA & Canada: 5–12 business days
UK & Europe: 4–9 business days
Australia & New Zealand: 7–12 business days
Asia & Middle East: 5–10 business days
Worldwide: 7–14 business days
(Delivery may vary depending on customs clearance or carrier delays.)
✨ Need your order sooner? Fast shipping is available upon request, with additional shipping costs covered by the customer.
Customs & Import Fees
Buyers are responsible for any customs duties, import taxes, or fees.
LuxeBro is not responsible for delays caused by customs.
🔄 Returns & Exchanges Policy
Accepted Returns
Returns are accepted within 14 days of delivery. The customer is responsible for paying the return shipping charge.
Items must be unused, in original condition, and returned in original packaging.
Exchanges
Exchanges are accepted for sizing or color preferences (if available).
The buyer is responsible for return shipping; LuxeBro covers the shipping for the replacement item.
Non-Returnable Items
Because our items are handmade, the following cannot be returned:
Custom or personalized orders
Items with name/letter engravings
Sale or discounted items
Used or damaged products
Return Shipping
The buyer pays for return shipping unless the product arrives damaged or incorrect.
A refund is processed once the item is received and inspected.
❌ Cancellations
Cancellations are accepted within 12 hours of purchase.
Custom or personalized orders cannot be canceled after work has started.
🎨 Custom & Personalized Orders
We specialize in custom handmade leather goods.
You can request:
Custom sizes
Engravings or name embossing
Special colors
Brand or logo customization
Gift packaging
Custom orders require additional processing time depending on the design. We provide a digital preview (if needed) before production.
🛠️ Product Quality & Warranty
All LuxeBro products undergo strict quality checks before shipping.
We offer a 2-month craftsmanship warranty covering stitching, structural issues, and hardware defects (not including misuse or wear and tear).
Leather is a natural material, so slight variations in color or texture are normal and part of the product’s uniqueness.
🎁 Gift Orders & Packaging
LuxeBro products come in premium packaging suitable for gifting.
Gift messages and custom packaging are available upon request.
💬 Customer Support
We’re always here to help!
For questions about your order, customization requests, or general inquiries:
📩 Message us on Etsy anytime.
We reply quickly and assist as soon as possible, and we love helping our customers.
❤️ Thank You
Thank you for choosing LuxeBro. We are honored to craft something unique and meaningful just for you.