Privacy Policy
This Privacy Policy describes how and when Molten Modern collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com and its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s Privacy Policy to learn more about its privacy practices.
Information We Collect
To fulfil your order, Etsy provides us with certain information that you have authorized Etsy to share with us, such as your name, email address, postal address, payment information, and the details of the item you are ordering.
You may also choose to provide us with additional personal information if you contact us directly, for example through Etsy Messages, personalization requests, or custom order discussions.
Why We Need Your Information and How We Use It
We rely on several legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as using your information to fulfil your order, process and ship your purchase, communicate with you about your order, handle returns or cancellations, and provide customer support
• where necessary to comply with legal obligations, such as keeping records for tax, accounting, and regulatory purposes
• where necessary for our legitimate interests, provided those interests are not overridden by your rights or interests, such as improving our shop operations, preventing fraud, resolving disputes, and complying with Etsy’s Seller Policies and Terms of Use
• where you have given your affirmative consent, for example if you expressly agree to receive marketing messages from us; you may withdraw that consent at any time
We do not use buyer information for unsolicited marketing messages.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information only for limited reasons and in limited circumstances, including:
• Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under Etsy’s policies and terms.
• Shipping and delivery providers: We share information with postal, courier, and shipping-label providers as necessary to package, label, track, and deliver your order.
• Service providers: We may use trusted third-party providers for services such as shipping management, accounting, or business administration. We share only the information necessary for them to perform those services.
• Compliance with laws: We may collect, use, retain, and share your information if we have a good-faith belief that it is reasonably necessary to respond to legal process or government requests, enforce our agreements, investigate fraud or security issues, or protect the rights, property, and safety of our customers or others.
• Business transfers: If Molten Modern is sold or merged, buyer information may be disclosed as part of that transaction, only to the extent permitted by law.
We do not sell or rent your personal information.
Data Retention
We retain your personal information only for as long as necessary to provide our services and to comply with our legal and regulatory obligations. In general, we keep order-related records for up to 6 years from the end of the relevant tax year, unless a longer retention period is required to resolve disputes, enforce agreements, or comply with legal obligations.
Transfers of Personal Information Outside the EU/EEA
Because we use Etsy and certain service providers to operate our shop, your information may be processed or transferred outside your country, including outside the EU/EEA. Where this occurs, we rely on lawful transfer mechanisms used by Etsy and our service providers, including where applicable contractual necessity, adequacy decisions, and standard contractual safeguards.
Your Rights
If you reside in certain territories, including the EU, you may have rights in relation to your personal information, subject to applicable law. These may include:
• the right to access the personal information we hold about you
• the right to correct, update, or restrict the use of your information
• the right to request deletion of your personal information, subject to legal and regulatory retention requirements
• the right to object to processing based on our legitimate interests
• the right to withdraw consent where processing is based on consent
• the right to lodge a complaint with your local data protection authority
If your request relates to information held by Etsy, you may also need to contact Etsy directly.
How to Contact Us
For the purposes of EU data protection law, Molten Modern is the data controller of your personal information.
If you have any questions, concerns, or requests relating to privacy, please contact us at:
Email: molten_modern@icloud.com